Key Account Operations Specialist
1 week ago
We are seeking a highly skilled Specialist Key Accounts Operations to join our team at Talabat. As a key member of our operations team, you will be responsible for ensuring the smooth onboarding of key accounts, managing vendor relationships, and driving operational excellence.
Key Responsibilities:- Account Onboarding: Own the onboarding process for key accounts, ensuring 100% accuracy and completion of assortment information, setting up branches across platforms, and setting up opening hours.
- Vendor Relationship Management: Coordinate monthly scanning dates for selected accounts, ensure actions are taken immediately, and update vendor information as needed.
- Inventory Management: Responsible for updating vendor's assortment catalogue and integrations process for assortment, inventory management, and price updates.
- Performance Analysis: Regularly review vendor's assortment, analyze orders generated, and identify top out-of-stock worst offenders. Share reports with local ops managers to drive improvements.
- Operational Oversight: Provide operational oversight on vendors' performance, ensuring they have the right training, tools, and processes in place.
- Vendor Support: Serve as the primary point of contact for vendors, resolving technical or process issues, and creating incident tickets as needed.
- Collaboration: Collaborate with other VCs within the market and across the region to share best practices and lessons learned.
Requirements:
- 3+ years of experience in an operational role
- Strong vendor operational knowledge
- Ability to document processes and guidelines
- Ability to work with data and highlight key insights
- Ability to build relationships, motivate peers, and manage upwards
About Us: Talabat is a leading food delivery and grocery marketplace in the Middle East and North Africa. We are committed to delivering exceptional customer experiences and building strong relationships with our vendors and partners.
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