Transportation Liaison

4 weeks ago


Amman, Amman, Jordan Amazon Full time
Amazon is seeking a skilled Transportation Representative to act as the primary interface between Amazon and our stakeholders. As a key member of our team, you will be responsible for identifying concerns and troubleshooting delivery partner issues. Your excellent communication skills and ability to work independently will enable you to provide prompt and efficient service to Amazon customers and delivery partners. You will also be responsible for managing sensitive cases, maintaining performance metrics, and suggesting process improvements. To be successful in this role, you will need to demonstrate excellent time-management skills, a strong understanding of customer needs, and the ability to work effectively in a team environment. If you have a strong background in logistics and customer service, and are looking for a challenging and rewarding role, we encourage you to apply.

**Key Responsibilities:**

* Effectively communicate with Amazon customers and delivery partners
* Identify and troubleshoot delivery partner issues
* Manage sensitive cases and escalate as necessary
* Maintain or exceed targeted performance metrics
* Suggest process improvements to enhance customer service

**Requirements:**

* Bachelor's degree in any specialization
* Excellent communication and customer service skills
* Ability to work independently and as part of a team
* Strong understanding of logistics and customer needs
* Proficient in Microsoft Office and internet applications

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

If you are a motivated and customer-focused individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity.

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