Quality Assurance Manager

1 week ago


Amman, Amman, Jordan Accor Full time
Job Title: Quality Manager

At Accor, we are seeking a highly skilled Quality Manager to join our team. As a Quality Manager, you will be responsible for ensuring that our hotel operations meet the highest standards of quality and excellence.

Key Responsibilities:
  • Develop and implement quality standards and procedures to ensure consistency in service delivery and operational processes.
  • Conduct regular audits and inspections to evaluate the hotel's adherence to quality standards and identify areas for improvement.
  • Monitor and analyze guest feedback to identify trends and areas of concern, and work with relevant teams to implement improvements.
  • Lead initiatives to drive continuous improvement across the hotel's operations and services.
  • Prepare and present regular reports to senior management outlining quality performance, audit results, and improvement initiatives.
Requirements:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
  • Proven experience in a quality assurance or quality control role within the luxury hotels.
  • Strong knowledge of hotel operations, service standards, and guest expectations.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Effective communication and interpersonal abilities.
  • Detail-oriented and capable of managing multiple tasks and priorities.
  • Proficiency in using relevant software and tools for data analysis and reporting.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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