Senior Quality Assurance Manager

1 week ago

Amman, Amman, Jordan Braintrust Full time
Senior Quality Assurance Manager

We are seeking a highly skilled Senior Quality Assurance Manager to join our team at Braintrust. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality standards are met across our digital therapeutic and data collection products.

Responsibilities:
  • Oversee and enhance the quality of our digital products, acting as the primary owner of all quality assurance processes.
  • Prioritize issue backlogs for each product to ensure timely and effective resolutions and reduce CPT.
  • Improve the development speed and product quality through definition of process, reporting, and automated testing capabilities.
  • Design and implement processes and tracking systems for reports, bugs, test cases, and customer feedback to ensure seamless and systematic quality assurance.
  • Manage support for public products post-launch, including defining support infrastructure and systems.
  • Define and own key performance indicators (KPIs) for quality, driving continual improvement and excellence.
  • Plan and orchestrate external implementation of manual and automated testing, identifying gaps and opportunities to enhance coverage.
  • Serve as the bridge between external QA teams and internal departments, facilitating communication and collaboration.
  • Operate across multiple products simultaneously, ensuring consistent quality and performance standards.
  • Mentor and uplift non-technical staff; collaborate with cross-functional teams (including external resources) for enhanced product understanding.
Qualifications:
  • 5+ years leading a QA team and managing multiple projects simultaneously, ensuring consistent quality assurance standards and practices.
  • Minimum of Bachelor's degree in Computer Science or a related field.
  • Highly organized with a knack for developing efficient systems and processes.
  • Familiarity with tools such as Notion, Confluence, and GitHub, and adaptability to new technologies and platforms.
  • Experience with test automation platforms and strategies.
  • QA or developer experience on live-service products and an understanding of the complexities associated with support.
  • Proven track record in enhancing the speed of development and the quality of products through effective QA practices.
  • Excellent communication skills to act as a liaison between external QA teams and internal departments, ensuring seamless collaboration and quality assurance.
  • Proactive in identifying and resolving challenges, with a focus on continual improvement and excellence in product quality.

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