Quality Assurance Specialist
9 hours ago
We are seeking a highly skilled Quality Assurance Specialist to join our team at Deel. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our support processes and identifying areas for improvement.
Key Responsibilities- Review and conduct quality assurance on support tickets against a set scorecard, providing feedback and improvement guidelines to agents
- Review DSAT tickets and provide an overview of issues and improvement opportunities to team leads
- Work on root cause analysis to identify trends, patterns, and gaps in agent, pod, and overall Support performance
- Collaborate with Enablement, Training, and pod managers to address and remedy trends or gaps detected on pod and Support levels
- Support Team Leads in executing Performance Improvement Plans
- 2-3 years of experience in a QA role, preferably in a Tech, FinTech, or HR environment
- Experience conducting KPI analysis, especially CSAT/DSAT
- Experience in root cause analysis and working on product and process improvements in collaboration with teams like Product and Operations
- Strong focus on soft skills, excellent communication skills, and ability to deliver feedback in a constructive way
- Ability to investigate complex issues to identify root causes and give both in-depth and high-level overviews, as well as improvement recommendations
- Analytical mindset and ability to identify trends and patterns
- Competitive pay and benefits package
- Stock grant opportunities
- Additional perks and benefits based on employment status and country
- Flexible work arrangements, including the ability to choose where you work
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Quality Assurance Specialist
8 hours ago
Amman, Amman, Jordan Bright Ideas Communications Full timeQuality Assurance and Control SpecialistWe are seeking a highly skilled Quality Assurance and Control Specialist to join our team at Bright Ideas Communications.Key Responsibilities:Implement and manage quality management systems to ensure compliance with industry standards.Conduct quality audits to identify areas for improvement and implement corrective...
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Software Quality Assurance Specialist
9 hours ago
Amman, Amman, Jordan Amazon Full timeSoftware Quality Assurance SpecialistAt Amazon, we are committed to delivering high-quality software products to our customers. As a Software Quality Assurance Specialist, you will play a critical role in ensuring the quality of our software builds.Key Responsibilities:Execute test cases prepared for testing software buildsPerform test case execution and...
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Quality Assurance Specialist
7 days ago
Amman, Amman, Jordan Don Construction Products Full timeJob SummaryDon Construction Products is seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our Quality Assurance department, you will be responsible for ensuring the quality of our products and processes.Key ResponsibilitiesFormulation ControlCollaborate with the central Research and Development (R&D) team to ensure...
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Quality Assurance Specialist
3 days ago
Amman, Amman, Jordan Bright Ideas Communications Full timeJob DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at Bright Ideas Communications.Key Responsibilities:Implement and manage quality management systems to ensure compliance with industry standards.Conduct quality audits to identify areas for improvement and implement corrective actions.Develop and maintain quality...
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Quality Assurance Specialist
9 hours ago
Amman, Amman, Jordan Arab Bank Full timeJob Title: IT Quality Control SpecialistAt Arab Bank, we are seeking a highly skilled IT Quality Control Specialist to join our team. As a key member of our quality assurance team, you will play a critical role in ensuring the highest quality of our software applications and systems.Key Responsibilities:Adhere to Quality Standards: Ensure that all software...
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Senior Quality Assurance Specialist
7 days ago
Amman, Amman, Jordan Professionals for Smart Technology PST Full timeJob DescriptionWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Professionals for Smart Technology PST.Key Responsibilities:Develop and Implement Quality Assurance Processes: Design, implement, and maintain comprehensive quality assurance processes that align with project requirements, ensuring seamless integration with...
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Tech Quality Assurance Specialist
5 days ago
Amman, Amman, Jordan DESAISIV Full timeAbout DESAISIVDESAISIV is a leading InsurTech company that leverages cutting-edge technology to revolutionize the health insurance industry. Our innovative platform offers an AI-powered solution to manage health insurance policies for corporates, streamlining various facets of health insurance and providing optimized benefits and coverage.Job DescriptionWe...
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Software Quality Assurance Specialist
7 days ago
Amman, Amman, Jordan Amazon Full timeJob SummaryWe are seeking a highly skilled Software Quality Assurance Specialist to join our team at Amazon. As a key member of our quality assurance team, you will be responsible for conducting social compliance and third-party audits based on customer requirements.Duties and ResponsibilitiesPlan, schedule, and perform third-party compliance audits as per...
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Quality Assurance Specialist
9 hours ago
Amman, Amman, Jordan Amazon Full timeAbout the JobWe are seeking a skilled Quality Assurance Specialist to join our team at Amazon. As a key member of our mobile testing team, you will be responsible for ensuring the highest quality of our software builds on the mobile platform.Key Responsibilities:Execute test cases prepared for testing software builds on the mobile platformPerform daily...
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Quality Assurance Expert
9 hours ago
Amman, Amman, Jordan DESAISIV Full time{"title":"Quality Assurance Specialist at DESAISIV","content":"Company OverviewDESAISIV is a pioneering InsurTech company based in Amman, Jordan, revolutionizing the health insurance industry with its AI-powered platform.Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team in Amman. As a Quality Assurance Specialist, you...
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Senior Quality Assurance Specialist
6 days ago
Amman, Amman, Jordan Jo Academy Full timeAbout the RoleWe are seeking a skilled Quality Assurance (QA) Specialist to join Jo Academy's team. As a QA Specialist, you will be responsible for ensuring the quality and reliability of our software products through rigorous testing procedures.Key ResponsibilitiesRequirements Review: Review technical design documents, specifications, and requirements to...
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Senior Quality Assurance Specialist
7 days ago
Amman, Amman, Jordan RIVAGE - Natural Dead Sea Minerals Full timeJob DescriptionRIVAGE - Natural Dead Sea Minerals is seeking a highly skilled and detail-oriented Senior Quality Assurance Specialist to join our team.Key Responsibilities:Conducting Thorough Inspections: Conduct meticulous inspections and quality checks on incoming raw materials, packaging components, and finished products to verify compliance with...
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Quality Assurance Automation Specialist
7 days ago
Amman, Amman, Jordan Capital Bank of Jordan Full timeJob Summary:We are seeking a highly skilled Quality Assurance Automation Specialist to join our team at Capital Bank of Jordan. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality of our banking systems and applications.Key Responsibilities:Test Automation: Design, develop, and maintain automated test...
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Quality Assurance Specialist
9 hours ago
Amman, Amman, Jordan NADSOFT Full timeQuality Assurance EngineerNADSOFT is seeking a skilled Quality Assurance Engineer to join our team.Key Responsibilities:Client Relationships: Build and maintain positive relationships with clients by effectively communicating testing progress, roadblocks, and solutions.Test Planning: Design and execute comprehensive test plans covering all functionalities of...
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Quality Assurance Specialist
9 hours ago
Amman, Amman, Jordan NADSOFT Full timeQuality Assurance EngineerNADSOFT is seeking a skilled Quality Assurance Engineer to join our team.Key Responsibilities:Client Communication: Build and maintain positive relationships with clients by effectively communicating testing progress, roadblocks, and solutions.Test Planning: Design and execute comprehensive test plans covering all functionalities of...
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Quality Assurance Specialist
9 hours ago
Amman, Amman, Jordan TABsense Full timeQuality Engineer Role at TABsenseWe are seeking a skilled Quality Engineer to join our team at TABsense. As a Quality Engineer, you will play a crucial role in ensuring the delivery of high-quality products.Key Responsibilities:Test Development: Design, develop, and execute manual and automated tests for Web applications and mobile platforms.Test Execution:...
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Senior Quality Assurance Specialist
8 hours ago
Amman, Amman, Jordan Migrate Full timeManual Quality Assurance EngineerThis is a full-time on-site role for a Manual Quality Assurance Engineer at Migrate in Amman. The Manual QA Engineer will be responsible for test execution, quality assurance, manual testing, and creating and executing test cases. The engineer will also perform software testing and ensure the overall quality of the product....
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Quality Assurance Specialist
8 hours ago
Amman, Amman, Jordan Hussein Atieh & Sons Co. Full timeJob Title: Quality Assurance Quality Control EngineerHussein Atieh and Sons Co., a leading construction firm in Jordan, is seeking a highly skilled Quality Assurance Quality Control Engineer to join their Buildings Project team.Key Responsibilities:Ensure that all construction materials and processes meet quality and manufacturing standards.Develop and...
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Senior Quality Assurance Specialist
9 hours ago
Amman, Amman, Jordan Professionals for Smart Technology PST Full timeQuality Assurance EngineerWe are seeking a highly skilled Quality Assurance Engineer to join our team at Professionals for Smart Technology PST. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality of our software products.Key Responsibilities:Develop and Implement Quality Assurance ProcessesDesign and...
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Quality Assurance and Quality Control Specialist
9 hours ago
Amman, Amman, Jordan Chemonics International Full timeChemonics International seeks a Quality Assurance and Quality Control Consultant for the USAID Recycling in Jordan Activity. The project aims to increase commercial sector utilization of recycling services in Jordan. The specific objective of this consultancy is to deliver guidelines for quality assurance and quality control in the recycling industry. These...