Rider Engagement Specialist

4 weeks ago


Amman, Amman, Jordan Talabat Full time
Rider Engagement Specialist

We are seeking a highly skilled Rider Engagement Specialist to join our team at Talabat. As a key member of our organization, you will be responsible for designing and implementing various rider engagement activities, including social events, and sporting, medical, and cultural initiatives.

Key Responsibilities:
  • Analyze rider data to identify trends and insights, leveraging this information to drive strategic engagement initiatives and evaluate their success.
  • Refine and manage the rider communication process to enhance its reach and effectiveness, ensuring more engaging and impactful interactions with riders.
  • Build robust relationships throughout the organization, working in close collaboration with logistics managers, third-party logistics providers (3PLs), marketing, sales, and public relations teams.
  • Actively enhance the rider value proposition by influencing key factors that shape daily and monthly rider experiences.
  • Oversee the rider engagement budget, managing expenditures, securing necessary approvals, and ensuring timely disbursements.
Requirements:
  • A Bachelor's or Master's degree, with a preference for backgrounds in business, communications, or a related field.
  • At least 2 years of relevant experience in customer engagement, community management, or a similar role, preferably within a high-growth startup or tech environment.
  • Proficiency in Excel and data analysis
  • Excellent communication and problem-solving skills, proven ability to adapt to change, and work effectively in a dynamic environment.
What We Offer:
  • A collaborative team environment that thrives in a culture of innovation and inclusivity.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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