Community Engagement Specialist

1 week ago


Amman, Amman, Jordan Ogilvy Full time
Community Manager Job Description

We're seeking a skilled Community Manager to join our team at Ogilvy. As a key member of our social media team, you'll be responsible for developing and implementing community management strategies that align with our brand goals and initiatives.

Key Responsibilities:
  • Community Management: Oversee and manage all day-to-day activities related to the community, including moderating forums, responding to comments, and fostering a positive community environment.
  • Content Creation: Craft and manage the social content calendar, ensuring a constant supply of relevant content.
  • Analytics and Reporting: Track, analyze, and report on community engagement metrics, adapting strategies as necessary to improve results.
  • Team Leadership: Lead and mentor a team of community managers and moderators, setting clear objectives and providing feedback.
  • Cross-Functional Collaboration: Collaborate with the marketing team to integrate community management with broader marketing campaigns.
  • Staying Ahead: Stay up-to-date with digital technology trends and use this knowledge to make the community more engaging.
  • Crisis Management: Manage crises and negative feedback by developing response strategies that protect the brand image.
  • User-Generated Content: Encourage user-generated content creation and sharing, and organize community events to increase brand loyalty.
Requirements:
  • Education: Bachelor's degree in Marketing, Communications, or a related field.
  • Experience: Minimum of 18 months of experience in social media management, community management, or a related field.
  • Skills: Strong track record of building and managing large, active online communities, excellent written and verbal communication skills, and proficiency in using social media analytics tools.


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