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Customer Service Manager

2 months ago

Amman, Amman, Jordan UNILEVER Full time
About the Role

We are seeking a highly experienced Customer Service Manager to lead our customer service operations in Levant Iraq. As a key member of our team, you will be responsible for delivering exceptional customer service and driving business growth.

Key Responsibilities
  • Customer Service Operations: Develop and implement customer service strategies to meet business objectives.
  • Team Leadership: Lead and manage a team of customer service professionals to ensure excellent service delivery.
  • Process Improvement: Analyze and improve customer service processes to increase efficiency and effectiveness.
  • Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders.
  • Supply Chain Knowledge: Develop and maintain knowledge of supply chain management principles and practices.
  • Regulatory Compliance: Ensure compliance with relevant regulations and industry standards.
Requirements
  • 7+ years of experience in customer service management or related roles within a supply chain or logistics environment.
  • Strong knowledge of customer service operations, order management, and supply chain processes.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities, with a focus on continuous improvement.
  • Strong leadership capabilities.
  • Internal and external stakeholder management
  • Knowledge of supply chain management principles and practices.
  • Familiarity with relevant regulations and compliance requirements.
  • Ability to lead change/transformation with positive impact.