Guest Relations Agent

b Description Provide a warm welcome to the guests, and oversee VIP arrivals and departures.Keeps an updated record of the guests’ information in the system and handle complaints and concerns.Deal effectively with any guest comments and or / complaints taking full ownership of the situationTo assist the Front Desk, ensuring room changes and Accor Live...

Administer check in of all guests and maintain record of all special requests at time of arrival.Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift.Determine and ensure compliance to all key control policies and...

Offer consistently professional, friendly, warm and engaging serviceGive a warm welcome and check in guests taking into account the established SOPsCheck out of departing guest in accordance with the established standardsSell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issuesResponsible for cash inventory, cashing...

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment; activate/reissue room keys.Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages.Clear departures in...

Administer check in of all guests and maintain record of all special requests at time of arrival.Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift.Determine and ensure compliance to all key control policies and...

 Be the warm welcome that kicks off a memorable guest experience Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking...

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professionalAs a Reservations Agent effective and engaging communication is the key when speaking to fellow Colleagues and Guests Reporting to the Reservations Director responsibilities and essential job functions...

Job Description Consistently offer professional, friendly and engaging service.Book and enter room reservation requests using the Property Management System.Process reservations by mail, telephone, e-mail, fax or any OTA’s System.Process reservations from sales offices, other hotel departments and travel agents or company.Knowledge of available room...

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

Position SummaryProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers.Accommodate and document special requests. Answer questions about...

Responding to requests for information release or press conference from the media or designating a spokesperson or source of information.Establishing and maintaining relationships with consumer, community, employee, and public interest groups.Writing press releases and other media communications to promote clients.Planning or directing the development of...

Position Summary Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.Answer questions about...

Company DescriptionFairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel’s exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors...

Operate telephone switchboard station in order to answer telephone calls.Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.Answer, record, and process all guest calls,...

Performs various administrative tasks assigned by the Concierge Manager and works directly with guests as a Concierge when volumes warrantAssist with team payroll, performance manage missed pushes, pay corrections, etcAssist with any plans or arrangements the guest intends to make during their stayExpedite the flow of work and materials within or between...

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate...

About the jobCompany DescriptionBasket® is an e-commerce company based in Amman, Jordan that offers personalized E-shopping experience. Founded in 2018, Basket® allows its customers to select groceries and products from their favorite stores and delivers them to their doorstep within an hour. Basket has launched a super-fast delivery service...

Greeting and thanking guests in a sincere, friendly manner.Checking guests in on arrival and out on departure.Posting charges to appropriate guest accounts.Anticipating and addressing guests' needs, and resolving their problems and complaints.Assisting guests with disabilities.Operating switchboard and assisting with inquiries.Assisting the reservations...

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.Receive, record, and relay messages accurately. Log all guest requests or issues into...

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience...