Specialist Key Accounts Operations

5 months ago


Amman, Jordan Talabat Full time

  • What’s On Your Plate?
  • Own key account onboarding processes including scanning inventory for catalogue creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hours
  • Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc)
  • Actioning vendor changes i.e. opening hours, contact numbers, assortment
  • Responsible for updating vendor's assortment catalogue and integrations process for assortment, inventory management & price updates
  • Regularly reviewing vendor's assortment looking at orders generated & top out-of-stock worst offenders; sharing reports with the local ops manager
  • Generating performance reports supported with detailed data analysis to drive the right focus on key improvement areas
  • Regularly visiting vendors to build strong on-the-ground relationships and leverage these to drive improvements, understand key pain points and best practices
  • Provide operational oversight on vendors' performance
  • Daily review of performance & monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability & prices
  • Responsible for ensuring vendors have the right training, tools (devices etc) and processes in place ensuring local tracking, implementation and vendors compliance
  • Vendors' point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediately
  • Collaborate with other VCs within the market and across the region for best practices and lessons learned
  • Consistently able to prioritise by focusing on high-impact/critical tasks and multi-task
  • Ability to react to local market issues with appropriate solutions and escalate to local Ops Manager, where necessary
  • Communicating key trends, opportunities and issues effectively to local operations managers and key account managers
  • What Did We Order?
  • Strong vendor operational knowledge
  • Ability to document processes and guidelines
  • Ability to work with data and highlight key insights
  • Ability to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigate
  • Ability to build relationships, motivate peers and manage upwards
  • 3+ years experience in an operational role
  • Understands grocery operations
  • Ability to build relationships, motivate peers and manage upwards


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