Support Manager

Line management for support staff such as Finance, HR & Admin and Logistics.Member of the Area Management GroupCompliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirementsProvide input on operational support to the Area Plan of Action, and to coordinate and align operational support with programme plans at Area...

Manage and triage incidents and service request assigned to team queues in Zohodesk· Possess or quickly gain detailed knowledge of the work done by the application development teams to effectively document and support the applications · Develop and mentor the team to transition from a L1/L2 to a L2/L3 support skill...

Be the CSD point of contact in region for CSS leadership.Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities.Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful.Support and enable the virtual CSS CSD organization consisting of Area & OU leads who are...

As we work to create a more connected customer experience across Microsoft we are focused on developing Connected Support Delivery (CSD). CSD is a customer-centric support delivery model for our most important commercial customers. As part of CSD, CSS Customer Aligned support resources work with other account aligned resources (e.g. CSAMs) from across...

Develop a culture of customer service.Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry.Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfaction, NPS, etc).Ensure customer support business continuity (scheduling, planning,...

Be the CSD point of contact in region for CSS leadership.Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities.Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful.Support and enable the virtual CSS CSD organization consisting of Area & OU leads who are...

Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?Are you a customer support veteran who relies on deep technical experience and leadership skills? When a customer is unhappy, do you dig through individual...

Nurture the Microsoft culture in the team, fulfilling the Model, Coach and Care expectations through:Attract, Develop, and Retain TalentDeliver Results Through TeamworkRole Model Microsoft ValuesCommit to Performance Management and Recognition Program.Provide guidance and coaching to team for addressing highly complex, strategic financial and executive level...

Provide overall technical direction of the programme with consciousness to the context development of: “one refugee approach”, Persons with Disabilities (PWDs), and Early Childhood.Lead social protection programs within Social Support Center’s efforts to develop policy solutions to the issues affecting vulnerable groups, and engage...

• Nurture the Microsoft culture in the team, fulfilling the Model, Coach and Care expectations• Commit to Performance Management & Recognition Program.• Provide guidance and coaching to team for addressing highly complex, strategic financial and executive level cases, including customer and field escalations• Position and support your...

Develop and implement procurement policies and procedures to ensure efficient and effective procurement practices.Manage the procurement process, including identifying and selecting vendors, negotiating contracts, and purchasing goods and services.Develop and manage procurement budgets, ensuring that spending is in line with organizational objectives.Build...

Implement minor physical repairs to all needed IT equipment, Work on minor bug fixes, and solve software issues.Support physical elements of remote repair as needed.Provide escalation support for the MSP for onsite equipment issues and other issues requiring knowledge of CRDF Global and its offices.Manage warranty repair & returns.Provide on-call support as...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets).Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings aimed at achieving 100% customer satisfaction.

Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and networking...

Following up on REACH projects’ financial follow-up sheets on monthly basis to ensure spending and financial allocations are matching allocation tables.Supporting REACH management with the follow up on REACH projects spending.Supporting REACH management in budget proposals and participate in budget related meetings to be able to work closely with all...

Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts.Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.Functional support areas include Brokerage Cash Management products and services, Brokerage Online...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.Act internally as a customer advocate.Empower customers to find...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

We are looking for an organized, efficient sales support specialist to be responsible for assisting the sales department in gaining and keeping customers.The sales support specialist responsibilities include tracking sales leads, providing customer service, and managing customer accounts.

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.Act internally as a customer advocate.Empower customers to find...