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Technical Support Engineer

3 months ago

Amman, Jordan Midis Group Full time
  • Support and help the sales team with equipment specifications, technical details and comparisons pertaining to competitive models;
  • Support the direct manager in delivering tender specs and request for proposals (RFPs) of assigned products;
  • Analyze technical issues based on defined support processes and procedures and report actions accordingly;
  • Attend to technical issues raised by partners and end users in a timely and efficient manner;
  • Maintain strong relationships with partners and customers and achieve full satisfaction on technical and RMA issues;
  • Ensure constant and effective communication with assigned vendors securing full support on technical issues related to the product equipment/supplies;
  • Assist in the presentation of effective POC/demo to partners/end users;
  • Work in accordance with the rules and regulations communicated by vendors and Midis Group;
  • Maintain solid relationships with other internal departments.