CS Operations Mgr

4 weeks ago


Amman, Jordan Nuqtat Al Taknalojia Full time
  • Leading and managing 3-4 direct reports and 300+indirect reports.
  • Diving into data to identify the root of a problem and solving it (no matter how large or small the scale)
  • Managing workflow, escalations and effectively delegating across your leadership team.
  • Driving the creation of staffing plans, schedules, quality/process change initiatives, and Lean/Kaizen activities in our fast paced environment.
  • Ensuring the development of your direct and indirect reports as you continue to raise the bar on talent.
  • Being prepared to jump on a call and present to senior leadership at a moment’s notice.
  • Experience interviewing and selecting people who will maintain a high performance bar in Amazon
  • As a leader of leaders understands how to nurture and develop leadership skills
  • Strong listening skills
  • Positive communicator who understands when necessary how to have tough conversations
  • Knows and communicates the Amazon mission, vision and strategy
  • Ability to confidently facilitate team discussions and communicate business messages
  • Maintains a high level of professionalism and approach-ability
  • Operational Delivery

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