Area Manager

2 weeks ago


Amman, Jordan Amazon Full time
  • Defining, building and responsible for the execution of transportation processes, right from Fulfillment centers to sortation hubs and further to the last mile Delivery center network.
  • Responsible for Hiring, training and building up a highly motivated workforce for sort hubs with support from HR and training team , to meet the operational requirements for the city , continuously meeting the high bar on quality and productivity.
  • Ensure enough bandwidth in these sites for peak time volume management.
  • Coordinate with Finance, CS, FC and Projects team to matters related to city operations.
  • Conduct the performance appraisals of the team members and mentor them for handling efficient operations.
  • Continuously improve the defined processes and attain a sustained performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
  • Analysis of the data reports to identify performance bottlenecks and improve the performance.
  • Implement the formal process control and process improvement mechanisms such as Kaizen
  • Essential Skills
  • Strong leadership capabilities and people management skills
  • Ability to work under pressure situations
  • Ability to work in ambiguous situations.
  • Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be done to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
  • Ability to set and achieve timelines for tasks: Set realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business.
  • Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
  • High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
  • Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
  • Understands line haul management.

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