POS technical support
2 weeks ago
- Install and configure Point of Sale system on customer devices
- Test and deliver Point of Sale System to customer
- Identify and correct problems uncovered by testing or customer feedback.
- Contribute to the development of new solutions through design, testing and delivering the best solutions
- Develop excellent client relationship and respond to any client’s inquiries
- Handle client’s tickets and ensure solving issues or inquiries that arises any time during or after the implementation of the project on a timely and accurate manner to ensure customer satisfaction
- Ensure continuous learning concerning new technologies related to SAP.
- Maintain a thorough knowledge of the organization and adheres to all organizational standards
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POS technical support
2 weeks ago
Amman, Jordan ABS Full timeResponsibilities:Install and configure Point of Sale system on customer devicesTest and deliver Point of Sale System to customerIdentify and correct problems uncovered by testing or customer feedback.Contribute to the development of new solutions through design testing and delivering the best solutionsDevelop excellent client relationship and respond to any...
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Technical Support Engineer
3 days ago
Amman, Jordan John Simon sent Today at 11:01 PM Specialized Technical Services Full timeResponding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...
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IT Technical Support
2 weeks ago
Amman, Jordan Ipsos Stat Jordan Full timeInstall and configure computer hardware, software, systems, networks, and printerstroubleshoot system and network problems, diagnosing and solving hardware or software faults and respond in a timely manner to service issues and requests.Support the roll-out of new applications.Provide technical support across the company (this might be in person or...
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Technical Support Specialist
2 weeks ago
Amman, Jordan Userpilot Full time• Excellent English (reading, writing, and speaking) is a must• Ability to confidently provide technical support and assistance to tech-savvy customers regarding software issues• Experience with troubleshooting, finding solutions and support customers • Experience working with ticketing systems• Ability to demonstrate critical...
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Technical Support Engineer
2 weeks ago
Amman, Jordan Phenix systems Full timeThe ideal candidate will be responsible for fixing technical issues for our clients. You will support the client by acting as a liaison between the client and other internal teams. The ability to understand how to install and structure computer equipment and devices. Responsibilities:Help clients resolve technical issues.Document all technical issues.Help...
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Technical Support Specialist
2 weeks ago
Amman, Jordan Crossover Full timeTrilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems...
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IT Technical Support
2 weeks ago
Amman, Jordan International Organization for Migration Full timeCreates and maintains all user accounts and access rightsReceive and log problem calls or service requests with minimum delayAttempt to resolve as many problems calls or service requests on initial contactPerform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN...
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Technical Support Representative
2 weeks ago
Amman, Jordan Crossover Full timeAbout the jobCrossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?Does this sound like you? Your friends and family call you to troubleshoot their technology problemsYou love learning new things, and the thought...
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Technical Support Specialist
2 weeks ago
Amman, Jordan Explorance Full timeServe as a single point of contact while effectively and cooperatively providing superior customer support and problem resolutionCreate service requests and properly document all customer interactions and troubleshooting actions in the department's case management systemProvide tier 2/3 functional and technical support on eXplorance software...
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Technical Support Engineer
1 week ago
Amman, Jordan Aramex Full timeInstalling and configuring hardware and software components to ensure usability.Troubleshooting hardware and software issues.Upgrading the entire system to enable compatible software on all computers.Installing and upgrading anti-virus software to ensure security at the user level.Providing support to users and being the first point of contact for error...
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Technical Support Team Lead
2 weeks ago
Amman, Jordan Proxidize Full timeTeam Leadership: Lead and mentor a team of 8-10 technical support engineers supporting 1,000+ clients, ensuring they are trained, motivated, and equipped to provide exceptional support. Manage shift scheduling to ensure 24/7 customer support coverage.Customer Onboarding & Success: Oversee the customer onboarding process to ensure a smooth transition for new...
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ERP Technical Support
2 weeks ago
Amman, Jordan dawatech Full time- Provide support and troubleshooting services to our ERP clients.- Familiar with Basic ERP modules sales, purchase, inventory, and accounting.- Work closely with the team to understand ERP software functionality and identify issues.- Provide a high level of customer service experience.- Analyze and resolve reported issues.- Deal with a lot of daily tickets...
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Technical Support Specialist
2 weeks ago
Amman, Jordan Astronomical IT Full timeAstronomical IT is looking for a skilled Technical Support Specialist to work with us in a full-time position. Astronomical IT is a technology startup in Amman with a focus on sophisticated technology solutions for the international market. Working for Astronomical IT will be the perfect opportunity to grow and develop your skillset in a very challenging...
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Technical Support Specialist
2 weeks ago
Amman, Jordan Deel Full timeAfter our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.Responsibilities Proactively handling escalations, responding to issues in Jira and product enhancement requests in Deel speedDo...
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Technical Support Engineer
2 weeks ago
Amman, Jordan Global Modern Telecom Solution Full timeAct as the first point of contact with the customer for open cases.• Gather enough information (logs and screenshots) on reported issues and perform detailed case analysis.• Reproduce the reported case when applicable to improve the understanding of the exact issue.• Rapidly respond to customers with case status, corrective actions, and time...
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IT Technical Support Tier 2
2 weeks ago
Amman, Jordan IOM-International Organization for MigrationJordan Full timeProvide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system.Take ownership of users’ request/issues and be...
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Technical Support Implementation Consultant
2 weeks ago
Amman, Jordan 01 Systems Full timeJob DescriptionTechnical Implementation Consultant with minimum 2 years’ experience supporting, maintaining, and integrating applications in a SaaS environment.The ideal candidate will be an Implementation Consultant with minimum 2 years of experience in software support, maintenance, integration, and customization. Responsibilities include...
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IT Technical Support Tier
2 weeks ago
Amman, Jordan IOM-International Organization for MigrationJordan Full timeProvide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system.Take ownership of users’ requests/issues and be...
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Customer Technical Support Manager
2 weeks ago
Amman, Jordan Crossover for Work Full timeConducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets).Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings aimed at achieving 100% customer satisfaction.Producing Knowledge Base...
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Technical Support Specialist
2 weeks ago
Amman, Jordan Astronomical IT Full timeWe look for extremely ambitious individuals with a wide range of interests who excel in their fields, are not afraid of challenges, and are constantly looking to improve their skills. We are particularly interested in conscientious and open individuals who are goal-oriented.Help clients resolve technical issues.Document all technical issues.Help anywhere...