Technical Support Implementation Consultant

Document and validate customer’s business requirements and map to Infobip product functionalityConfigure/customize Infobip solutions to meet customer’s business requirementsCreate SoW and define low-level SoW requirementsAttend internal project meetings and provide status on progress of activities and deliverablesConduct consulting and solution...

Performing analyses on hardware, software, and network capabilities.Consulting with management and other departments as required.Improving system efficiency by consulting with end-users and providing innovative solutions.Analyzing and improving the performance of web-based portals.Resolving logged errors, as well as ensuring system security and...

Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...

Detailed planning and execution of IT- implementationsDetailed knowledge of relevant SAP and non-SAP technologies (e.g. Databases, SQL and other Web technologies)Supports the transformation towards the Intelligent EnterpriseImplements and supports the operation of technical system applications and productsIT process implementation across all related...

Design, implement, and maintain systems infrastructure, including servers, storage, networking, and virtualization technologies.Perform system installations, upgrades, and configurations, ensuring seamless integration with existing infrastructure.Perform technical assessments and analysis of customer environments to identify opportunities for improvement and...

Team Leadership: Lead and mentor a team of 8-10 technical support engineers supporting 1,000+ clients, ensuring they are trained, motivated, and equipped to provide exceptional support. Manage shift scheduling to ensure 24/7 customer support coverage.Customer Onboarding & Success: Oversee the customer onboarding process to ensure a smooth transition for new...

Provide the technical know-how (Finance, IT and SCM) of the right usage of MSD365Review the implementation done in the system and advice for improvementsAct as consultant on the best ways to admin and maintain the systemWork with clients to understand requirements of system configurations or reporting and to implement these requirements, test, and train...

Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolutionCreate service requests and properly document all customer interactions and troubleshooting actions in the department's case management systemProvide tier 2/3 functional and technical support on eXplorance software...

Lead the technical specialists’ team, ensuring context appropriate, best practice, quality designs across all funding according to prioritized child well-being and donor objectives.Work with flexibility and agility to ensure technical specialists are available to meet organizational needs, including grant design, with timeliness and efficiency....

Providing software application support under the supervision of the Senior Engineer.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front end and back end functionality of applications.Consulting with the software development team, internal users, and clients to improve application performance.Managing...

Install and configure computer hardware, software, systems, networks, and printerstroubleshoot system and network problems, diagnosing and solving hardware or software faults and respond in a timely manner to service issues and requests.Support the roll-out of new applications.Provide technical support across the company (this might be in person or...

The SAP PS Consultant responsible for implementing and delivering the solution to the company and customers, the SAP PS Consultant is responsible for:· Interact with project managers, consultants, technical consultants, other SAP team leaders, customer business and technical stakeholders.· Gathering requirements, mapping, applying...

Act as the first point of contact with the customer for open cases.• Gather enough information (logs and screenshots) on reported issues and perform detailed case analysis.• Reproduce the reported case when applicable to improve the understanding of the exact issue.• Rapidly respond to customers with case status, corrective actions, and time...

ponsibilities—what you'll do:Serve as primary contact for clients post-implementation.Continually deepen your understanding of the product and stay updated on emerging technologies.Address technical and business inquiries regarding product functionality, implementation, training, software configuration, user-specific issues, and other...

• Excellent English (reading, writing, and speaking) is a must• Ability to confidently provide technical support and assistance to tech-savvy customers regarding software issues• Experience with troubleshooting, finding solutions and support customers • Experience working with ticketing systems• Ability to demonstrate critical...

Detailed planning and execution of IT- implementationsDetailed knowledge of relevant SAP and non-SAP technologies (e.g. Databases, SQL and other Web technologies)Supports the transformation towards the Intelligent EnterpriseImplements and supports the operation of technical system applications and productsIT process implementation across all related...

Manage client portfolio to provide exceptional Managed Services experiencesProactively manage account escalations for support or response to alerts and eventsMaintain open channels of communications with internal and external stakeholdersRepresent the voice of the customer to inform our sales process and product roadmapLead in the management, supervision and...

Manage the activities of the implementation and support team (professional services team) and continuously improve in terms of customer satisfaction and service quality.Deploy, configure and support our solutions to meet customer’s documented business requirements, and assist customers with end-to-end system testing and troubleshooting.Provide...

Conduct meetings and consultations with stakeholders, including CVDB, MOLA, municipalities, and subcontractor supporting the automation efforts.Coordinate with the subcontractor’s system developers and analysts to develop and install the new application based on the agreed upon technical specifications.Manage data integration and the interface with...

The ideal candidate will be responsible for fixing technical issues for our clients. You will support the client by acting as a liaison between the client and other internal teams. The ability to understand how to install and structure computer equipment and devices. Responsibilities:Help clients resolve technical issues.Document all technical issues.Help...