IT Technical Support Tier

Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system.Take ownership of users’ requests/issues and be...

Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system.Take ownership of users’ request/issues and be...

Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolutionCreate service requests and properly document all customer interactions and troubleshooting actions in the department's case management systemProvide tier 2/3 functional and technical support on eXplorance software...

Astronomical IT is looking for a skilled Technical Support Specialist to work with us in a full-time position. Astronomical IT is a technology startup in Amman with a focus on sophisticated technology solutions for the international market. Working for Astronomical IT will be the perfect opportunity to grow and develop your skillset in a very challenging...

Creates and maintains all user accounts and access rightsReceive and log problem calls or service requests with minimum delayAttempt to resolve as many problems calls or service requests on initial contactPerform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN...

We look for extremely ambitious individuals with a wide range of interests who excel in their fields, are not afraid of challenges, and are constantly looking to improve their skills. We are particularly interested in conscientious and open individuals who are goal-oriented.Help clients resolve technical issues.Document all technical issues.Help anywhere...

About the jobCrossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?Does this sound like you? Your friends and family call you to troubleshoot their technology problemsYou love learning new things, and the thought...

• Creates and maintains all user accounts and access rights• Receive and log problem calls or service requests with minimum delay• Attempt to resolve as many problems calls or service requests on initial contact• Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation,...

1-2 years of relevant experience, ideally with a professional services firm. We also consider freshers candidate who shows A genuine interest in technology.Experience in Tier 1 or Tier 2 helpdesk supportSupporting PC and Mac software/hardware, peripheralsHardware and software troubleshooting techniques, tools and utilitiesOffice365 or other business...

Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...

Install and configure computer hardware, software, systems, networks, and printerstroubleshoot system and network problems, diagnosing and solving hardware or software faults and respond in a timely manner to service issues and requests.Support the roll-out of new applications.Provide technical support across the company (this might be in person or...

Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?Are you a customer support veteran who relies on deep technical experience and leadership skills? When a customer is unhappy, do you dig through individual...

• Excellent English (reading, writing, and speaking) is a must• Ability to confidently provide technical support and assistance to tech-savvy customers regarding software issues• Experience with troubleshooting, finding solutions and support customers • Experience working with ticketing systems• Ability to demonstrate critical...

Design, implement, and maintain systems infrastructure, including servers, storage, networking, and virtualization technologies.Perform system installations, upgrades, and configurations, ensuring seamless integration with existing infrastructure.Perform technical assessments and analysis of customer environments to identify opportunities for improvement and...

The ideal candidate will be responsible for fixing technical issues for our clients. You will support the client by acting as a liaison between the client and other internal teams. The ability to understand how to install and structure computer equipment and devices. Responsibilities:Help clients resolve technical issues.Document all technical issues.Help...

Track record for managing complex technology projectsTrack record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projectsSolid foundation in service-oriented technologies to be able to understand service inter-dependencies and drive towards technical solutions for multi-tiered systems.Experience with cross...

2-3 years experience in networks field is a must (Extra is NOT an advantage)Excellent knowledge in Helpdesk support.Excellent knowledge in Switching & Routing with different venders such Cisco, HP, Juniper...Excellent knowledge in Windows Servers , manage users via active directory and build security by group policy management.Managing windows hyper V...

Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems...

Ability to understand and evaluate architectural designs for strengths and weaknesses and balance technical trade-offs against business ones.Track record for managing complex technology projectsTrack record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projectsSolid foundation in service-oriented technologies to...

Installing and configuring hardware and software components to ensure usability.Troubleshooting hardware and software issues.Upgrading the entire system to enable compatible software on all computers.Installing and upgrading anti-virus software to ensure security at the user level.Providing support to users and being the first point of contact for error...