Support Engineer

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.Act internally as a customer advocate.Empower customers to find...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.Act internally as a customer advocate.Empower customers to find...

As we work to create a more connected customer experience across Microsoft we are focused on developing Connected Support Delivery (CSD). CSD is a customer-centric support delivery model for our most important commercial customers. As part of CSD, CSS Customer Aligned support resources work with other account aligned resources (e.g. CSAMs) from across...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, customer expectation mgmt., etc.)Identify cases that require escalation (either...

This role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level.Trilogy takes pride in its customer support quality and makes sure customers are impressed at every interaction. It’s an immense responsibility,...

Be the CSD point of contact in region for CSS leadership.Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities.Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful.Support and enable the virtual CSS CSD organization consisting of Area & OU leads who are...

Office based technical sales support to customers enquiries and leadsServes customers by identifying their needs and engineering adaptations of products, tools, and servicesPreparation of customer proposalsPreparation of tender responses and requests for quotationsHandling of initial enquiriesCollation of information for proposals and tender...

What You Will Be Doing Solving complex customer problems that our AI bot was unable to help them withAsking insightful questions that get to the root cause of the customer’s problemGenerating solutions using your product knowledge and our knowledge basesSpending 25% of your time learning about new products, features, & solutions What You Won’t Be...

• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)• Identify cases that require escalation (either technically or strategically)• Create and maintain incident...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....

Be the CSD point of contact in region for CSS leadership.Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities.Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful.Support and enable the virtual CSS CSD organization consisting of Area & OU leads who are...

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.  Tasks and Reponsibilities Assist in the gathering and compilation of necessary documents for tender submission. Prepare tender documents, ensure compliance with all customer requirements and technical...

Respond to incoming cases of client services department as backup during peak times.Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development.Conduct extensive troubleshooting of backend databases and identify root cause of data issues.Engineer and investigate both platform and product issues.Respond and...

Responsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...

• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.• Act internally as a customer advocate.•...