Associate People Culture Officer

1 month ago


Amman, Jordan Open Society Foundations Full time
  • Role Purpose

    The People & Culture (P&C) team is part of the Operations and Systems team, which is responsible for managing, optimizing and enhancing the P&C systems ecosystem. Further, the team collaborates cross-functionally within P&C and the organization to identify and resolve stakeholder needs through optimized solutions.

    Key Responsibilities

    Reporting to the Director, P&C Systems, the P&C Associate Officer will be primarily responsible for the following –
  • Responsible for monitoring the P&C system ecosystem data, security, and process integrity continuously and working with the Employee Support Centre (ESC) to ensure its maintenance
  • Drive the solutions for issues for core HCM (Human Capital Management) and other Workday functionalities with OSF’s Workday support provider, ensuring timely resolution
  • Accountable for conducting in-depth testing for configurations and updates in Workday
  • Responsible for ensuring integrations are working as required, in collaboration with the P&C systems project head and resolving any arising issues with assistance from the support provider
  • Accountable for delivering Workday trainings across the organization in collaboration with the P&C systems projects head to drive adoption and increase stakeholder knowledge about the functionalities of Workday
  • Responsible for maintaining the process SOPs for Workday in collaboration with the P&C portfolio manager
  • Responsible for executing mass data changes in the workday in collaboration with the P&C teams, as required
  • Undertake special improvement projects on P&C systems under the guidance of the division director P&C systems to enhance the efficiency and effectiveness of P&C processes
  • Key metrics
  • Service provider performance
  • Employee Satisfaction score
  • System & integrations uptime
  • Key internal relationships
  • Advisory Partners
  • Compensation and Benefits Team
  • Talent Management Team
  • Employee Support Center
  • Information and technology t


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