MEL Technical Officer

3 weeks ago

Amman, Amman, Jordan Norwegian Refugee Council (NRC) Full time

JOB DESCRIPTION

1. Roles and Responsibilities

This position is part of the Consortium Coordinating Unit (CCU) hosted by NRC, which has been working in Jordan since 2012. The MEL Technical Officer's role is to support the MEL coordinator in implementing MEL activities among all partner organizations. With support from the MEL coordinator, the MEL Technical Officer will work with the M&E technical leads of each partner organization, to ensure M&E activities are implemented in a standardized and timely manner and high-quality data and evidence are generated as well as used for programming. Moreover, the Technical Officer serves as the technical focal point for all analysis and reporting for the consortium activities including adherence of NRC policies and donor reporting.

Generic responsibilities

  • Adherence to NRC policies, guidance and procedures.
  • Coordinate and contribute to the development and implementation of monitoring and evaluation systems, including monitoring and evaluation standard operation procedures, guidance and tools.
  • Participate in programme design and proposal discussions, including theory of change development, log frame design and budgeting for M&E.
  • Provide technical support to Consortium members in planning for and executing M&E, including, data collection methodology and tools and data management, analysis and use and ensure quality control of all monitoring activities throughout the project cycle.
  • Support the implementation, dissemination and use of evaluations, assessments and monitoring data in programme development, adjustment or review.
  • Contribute to consortium learning by undertaking specific analysis and/or providing support for implementation of any analysis, documenting lessons learned and preparing reports.
  • Strengthen capacities of Consortium members' programme and M&E support staff on M&E technical and conceptual areas.
  • Lead in managing a platform that encourages collaboration with other M&E staff to exchange best practices, learnings on M&E and learning activities.
  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities

  • Support and coordinate with the partner organisations MEAL/M&E technical leads to support the development, review and adaptation of the consortium's MEL systems, SOPs and other guiding frameworks and tools ensuring standardized implementation of M&E activities across partner organizations.
  • Ensure the documentation and sharing of M&E reports that facilitate evidence-based decision-making, both internally within NRC Jordan and externally with partners and donors.
  • Work with technical M&E leads across partners to ensure coherent M&E activities are being implemented, including monitoring and reporting tools.
  • Undertake quantitative and qualitative analysis for assessments and write up reports for consortium's MEL exercises.
  • Ensure high quality output and outcome data reporting by mainstreaming and managing digital technology across the program implementation, in addition to supporting MEAL/M&E leads with the necessary guidance regarding project performance.
  • Support in developing appropriate guidelines, tools, protocols/agreements, and frameworks to ensure standardized implementation of M&E activities across partner organizations and bring coherence in consortium data management systems supporting improved effectiveness and usability of data.
  • Assist in developing sampling strategies, questionnaires, data collection, research protocols.
  • Conduct field support and monitoring missions to consortium targeted locations.
  • Other activities as agreed and discussed with the line manager.

Critical Interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

  • Consortium staff
  • NRC MEAL unit
  • Program Support Unit
  • Communications staff
  • Support teams, Finance, HR, Admin and Logistics
  • ICLA Project Manager and Specialist
  • Consortium Implementing partners

Scale and scope of position

Staff: Internal staff

Stakeholders: NRC Consortium Staff, Consortium Implementing partners

Budgets: N/A

Information: GORS and Consortium Partner Database

Legal or Compliance: Context specific regulations for Jordan, Data protection policy, Terms of Employment, Code of Conduct, PSEA, SIP guidelines etc



2. Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

2.1 Professional Competencies

Generic professional competencies for this position:

  • Qualification requirement: Bachelor's degree or equivalent
  • 2-3 years of experience in Monitoring, Evaluation, and Learning.
  • Training, capacity building and presentation skills.
  • Strong communication, interpersonal and leadership skills.
  • Intermediate to advanced level in MS Excel, Power Point, PowerBi and Word.Advanced technical level of tools designing and coding.
  • Advanced analytical experience using different softwares.
  • Experience from working within technical expertise area involving consortium or projects involving multiple partners in non-profit sector.
  • Previous experience from working in complex and volatile contexts.
  • Fluency in English, both written and verbal.

Context/specific experience:

  • Fluent in Arabic, both written and verbal.
  • Willingness to travel to the field (in host communities).
  1. Behavioral Competencies (max 6)
    • Planning and delivering results

These are personal qualities that influence how successful people are in their job. NRC's Competency Framework states 12 behavioural competencies, the following are essential for this position:

  • Working with people
  • Build meaningful relations
  • Handling insecure environments
  • Analyzing
  • Communicating with impact and respect
  • Coping with change
  • Empower people

3. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

  • The Job Description
  • The NRC Competency Framework
  • Step 1 – Performance and development goal setting – planning stage – trial period review
  • Step 2 – Regular Feedback by use of the check-in template (Goals & Performance)
  • Step 3 – Annual- end term review by use of the end-term performance review template (Goals & Performance)

NRC is an equal opportunities employer. We are committed to equity, inclusivity, and diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.



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