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Flight Operations and coordinator

3 months ago

Amman, Amman, Jordan Air Space Aviation Services Full time
"ABOUT THE COMPANY


Air Space Aviation Services (ASAS) is a Jordanian based company provides flight support services for business aviation, regional airline and commercial aviation operators.

Back in 2003 ASAS started its journey in providing unique ground services at all Jordanian airports. Since then, ASAS has succeeded to widen its network to go beyond borders.


ASAS is backed by the experience of a dedicated, highly qualified and customer-oriented staff who strives to ensure that proficiency and service quality is made available to the international community of operators and executives.


ABOUT THE ROLE


The Flight Coordinator is responsible for conducting aircraft ground handling, passengers and carrying out baggage handling activities and ensuring the safety of passengers.


KEY RESPONSIBILITIES

Core duties:
Monitor progress and ensure services are correctly requested and delivered
Supervise flight operations processes to provide operational efficiency
Provide team support during over-load periods
Assist in coordinating day-to-day flight operations in accordance with all regulations and requirements.
Brief crews/customers on all aspects of flights.
Ensure ASAS Teams are always updated about status of their requested services and actual flights.
Ensure designated checklists are properly done and completed for each arrival and departure.
Coordinate with ops teams in case of flight delay/revision/cancellation
Report to Ops Manager/Accounts/Client Relations in case of service failure or major delay
Communicate with employees and management in a clear and concise manner

Stay updated on roster changes.
Coordinate and organize services with all stakeholders for handling, catering, fueling, and any other services as necessary.

Relay key points of communication between the Crew and the ASAS teams, to manage services, baggage handling and passenger handling on the airside.

Carry out baggage handling activities and baggage transfers as per the instructions received.
Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in services.

Safety-related duties:
Ensure safety of clients, passengers, aircraft, ASAS personnel, equipment, communication devices and assets at all times.

Wear the appropriate Personal Protective Equipment (PPE) when on the airside, and as appropriate to the operational environment and service being performed.


Internal management duties:
Raise incidents, accidents, close calls or observations.
Maintain awareness and safety related to work area and other equipment.
Perform other related duties as assigned by the Ops Manager.

Compliance-related duties:


Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.

The employee is expected to exercise their duty of care, and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.


JOB REQUIRMENTS:

QUALIFICATION
Diploma or Bachelor's degree in aviation or related field.

EXPERIENCE
Minimum 2 years of experience in aviation sector.

SKILLSSETS
Fluent in English (written/verbal)
Knowledge in aviation operations, flight operations and aviation regulations
Sound knowledge of the safety requirements and procedures
Awareness of aviation concepts and terminology

PERSONAL SKILLS
Good organizational skills and prioritization
Leadership skills
Excellent interpersonal skills
Excellent communication skills
Ability to work under pressure.
Attention to detail

"