Senior Strategic Customer Success Manager

Are you ready to elevate your career in a dynamic environment filled with innovation and teamwork? As a full-time Senior Strategic Customer Success Manager at isolved, you will play a pivotal role in transforming the Human Resources and HCM landscape for our clients. You'll engage directly with businesses, solving complex challenges and driving customer satisfaction through strategic solutions. This position allows you to work from the comfort of your home, providing flexibility to balance your professional and personal life without compromising on performance (3 days from office, 2 from home).

You'll join a vibrant culture that thrives on empathy and customer-centricity, where your ideas will have a significant impact on our journey forward. If you're passionate about driving success and enjoy a fun, energetic workplace, this opportunity is for you. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary + Bonus, Employee Discounts, and Flexible Time Off.

Join us in locations like Dubuque, IA; Springfield, MA; Charlotte, NC; Phoenix, AZ; Fremont, IN; or West Chatham, MA, and be part of a future-focused team

isolved: Our Story

isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes to grow their companies and careers. Learn more at

Your day-to-day as a Senior Strategic Customer Success Manager

As a Senior Strategic Customer Success Manager at isolved, you are not just another employee; you are a vital pillar in optimizing the customer experience for our premier clients. This role empowers you to serve as a strategic advisor, fostering strong relationships, particularly with C-level leaders, and guiding them through their journey with isolved. Your responsibilities include executing tailored success plans and facilitating meaningful interactions through executive business reviews, ensuring you meet and exceed customer expectations.

With the autonomy to manage a complex portfolio of key customers, you'll leverage your expertise in Human Capital Management (HCM), sales/retention and strategic acumen to drive advocacy and expand service offerings. You will proactively identify customer needs, acting as both an educator and a partner in their business transformation. Additionally, you will mentor your peers, champion customer advocacy, and lead initiatives that solidify isolved's reputation as a customer-centric organization.

Does this sound like you?

Knowledge and skills required for the position are:

• Bachelor's degree in business administration or human resources required and 8 years in a strategic customer-facing HCM (consulting/account management) role or equivalent combination of education and experience (6 years + master's degree).
• Experience presenting and negotiating with executives is required
• HCM knowledge including but not limited to expertise in HR or Payroll functional areas and knowledge of key trends
• Desired: S/PHR, SHRM-CP/SCP, CPPF
• Ability to analyze data with particular attention to detail prioritize effectively and execute with a high degree of quality in a fast-paced and changing environment
• Excellent written, oral and presentation communication skills
• Ability to thrive in dynamic customer-facing interactions and harness your problem-resolution skills to handle difficult customer conversations
• Ability to confidently negotiate renewals and speak to company billing and pricing
• Strong computer literacy which includes expertise with Microsoft Office Suite (Outlook Excel & Powerpoint) as well as experience with payroll and HCM software
• Proven ability to collaborate and build strong relationships with customers especially at the leadership level and engage across corporate functions (i.e. Sales, Implementation, Marketing, Customer Support, Product, etc.)

Travel Required

Yes, up to 20% domestic travel may be required.

Will you join our team?

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team

In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.

At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.

An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.

Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.

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