Strategic Customer Success Manager

Embark on an exhilarating journey as a full-time Strategic Customer Success Manager at isolved This role allows you to engage directly with clients, ensuring their success while showcasing your sales/retention expertise. Imagine collaborating with a dynamic team that values innovation and customer-centric solutions.

You'll be instrumental in cultivating lasting relationships, solving problems, and making a significant impact in our clients' businesses. With a flexible work-from-home option (3 days from office, 2 from home), you can create an environment that fuels your productivity while enjoying the freedom to balance your personal and professional life. Whether you're based in Dubuque, IA; Springfield, MA; Charlotte, NC; Phoenix, AZ; Fremont, IN; or West Chatham, MA, this opportunity invites you to thrive in your own space.

You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary + Bonus, Employee Discounts, and Flexible Time Off. Join us and be part of a culture that celebrates teamwork, integrity, and high-performance while driving meaningful change in the Human Resources industry

isolved: What drives us

isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes to grow their companies and careers. Learn more at

Your day-to-day as a Strategic Customer Success Manager

As a Strategic Customer Success Manager (SCSM) at isolved, you'll be at the heart of enhancing our customers' journey. You will serve as a vital bridge between clients and various functional areas within the organization, ensuring an optimized experience that maximizes their value from our services. With a portfolio of customers to manage, your role involves meaningful one-on-one interactions that go beyond traditional communication.

You'll proactively anticipate customer needs, eliminating roadblocks and driving adoption while championing their well-being. You'll document critical customer meetings and feedback, identifying opportunities and mitigating risks swiftly. Acting as a liaison, you'll communicate key updates, engage customers in their training, and advocate for their voices to be heard internally.

By leveraging your extensive knowledge of our product offerings, you will not only manage renewals but also foster advocacy through case studies and community participation, ultimately contributing to customer retention and satisfaction. Your passion for delivering excellence will shape our clients' success stories

What you need to be successful

Knowledge and skills required for the position are:

• Typically requires a minimum of 6 years of related experience with a bachelor's degree; or equivalent experience.
• Ability to analyze data with particular attention to detail, prioritize effectively and execute with a high degree of quality in a fast-paced and changing environment
• Excellent written, oral and presentation communication skills
• Ability to thrive in dynamic customer-facing interactions and harness your problem-resolution skills to handle difficult customer conversations
• Ability to confidently negotiate renewals and speak to company billing and pricing
• Strong computer literacy which includes expertise with Microsoft Office Suite (Outlook Excel & PowerPoint) as well as experience with payroll and HCM software
• Proven ability to collaborate and build strong relationships with customers especially at the leadership level and engage across corporate functions (i.e. Sales, Implementation, Marketing, Customer Support, Product, etc.)
• Strong understanding of people management strategies and how to develop leaders in their function to be successful. Builds and supports high-functioning motivated teams.

Travel Required

Yes, up to 15% domestic travel may be required.

Special project assignments may increase the travel requirement during the year.

Join us

We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today

In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.

At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.

An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.

Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.

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