Order Management Operations Agent

4 days ago

Amman, Amman, Jordan Expeditors Full time $30,000 - $60,000 per year
Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

With over 18,000 trained professionals across 350+ locations worldwide, we deliver logistics solutions that are built on professionalism, integrity, and a culture of innovation.  Join us and become part of a Fortune 500 company with globally unified systems and a strong commitment to excellence.

Job Description

As an Order Management Operations Agent, you'll be the backbone of smooth freight movement and exceptional customer service. Your mission: ensure accuracy, efficiency, and compliance while building strong relationships with partners and clients.

  • Manage end-to-end order and freight processes with precision and speed.
  • Ensure accurate data entry and timely updates in operating systems.
  • Track and monitor shipments to guarantee customer satisfaction.
  • Coordinate with carriers, vendors, and internal teams for seamless operations.
  • Handle intercompany invoicing and payment processes.
  • Maintain compliance with company policies, industry regulations, and global standards.
  • Identify process improvements and support continuous optimization.
  • Communicate effectively with internal and external stakeholders.
  • Escalate issues promptly and resolve them with professionalism.
Qualifications
  • Strong understanding of transportation processes; hazardous materials knowledge is a plus.
  • Proficiency in MS Excel and Word.
  • Excellent communication and problem-solving skills.
  • Ability to manage time and prioritize tasks in a fast-paced environment.
  • Positive attitude and commitment to delivering outstanding results.
Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

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