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Quality Assurance Agent

3 weeks ago

Amman, Amman, Jordan Careem Full time

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people's lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region's best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We're now entering our next chapter — one powered by AI. We're looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it's streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the role

We are seeking a detail-oriented and process-driven Quality Assurance Agent to join our Catalog team. The QA Agent will be responsible for reviewing and validating all product catalog entries on the Saturn platform, ensuring that every detail adheres strictly to our internal guidelines, quality standards, and compliance requirements. This role plays a critical part in maintaining the accuracy, consistency, and credibility of our catalog data, directly impacting customer experience and operational efficiency

What You'll Do


• Conduct thorough quality checks on catalog entries created/updated in Saturn.

• Verify accuracy of product details (titles, descriptions, attributes, images, pricing, specifications, etc.) against catalog guidelines and standards.

• Ensure all catalog submissions comply with formatting, categorization, and SEO requirements.

• Identify errors, inconsistencies, and deviations, and provide clear feedback to catalog associates for correction.

• Maintain documentation of errors, audit findings, and compliance reports for internal tracking.

• Collaborate with catalog team members, trainers, and supervisors to resolve recurring issues and improve guidelines.

• Suggest improvements in catalog processes, tools, and QA checklists to enhance efficiency and reduce errors.

• Escalate systemic or critical catalog issues to the Quality Lead / Manager.

• Contribute to maintaining a high level of data accuracy and customer-facing catalog excellence.

What we'll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

  • Work and learn from great minds by joining a community of inspiring colleagues.
  • Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
  • Explore new opportunities to learn and grow every day.