MEAL Manager Jordan

What we are looking for

NRC Jordan is in search of a MEAL Manager. The role holder will be responsible for leading the strategic direction and quality assurance of MEAL in the country office. They will design and implement strategy, Standard Operating Procedures (SOPs), and budget for the function, which aim to ensure the Country Office (CO) is meeting and exceeding MEAL minimum standards. In close collaboration with programme leadership, the role leads CO learning agenda and evaluation planning required to feed into programme and strategic decision making at key learning moments. As a functional manage, this role is part of a technical matrix structure and works collaboratively with both the technical and the operational management structures at country and area offices. Additionally, this position receives technical support and guidance from the MEAL Global Unit, which includes four teams: MEAL minimum standards and support, global results and accountability, evidence and learning, and digital programme systems.

**This role is open only to internal NRC staff and applicants must be legally eligible to work in Jordan. We are unable to provide work permits or visa sponsorships for this position**

What You Will Do

• Design, lead, and manage Country Office and program level monitoring and evaluation systems ensuring the learning is integrated, accurate and relevant. Ensure the findings and M&E systems are institutionalized. 

• Support the design of theories of change, MEAL tools, and indicators with Programme and Advocacy staff; ensure that MEAL plans are developed and implemented including quality assurance of indicator reference sheets, theory of change and log frame. 

• Lead and facilitate CO-level procedures, policies, and guidance to institutionalise MEAL across the country programme. 

• Promote MEAL as a strategic country office priority by contributing to country strategy processes and supporting programme specialists and Program Development Managers in using MEAL data throughout the strategy implementation including validation of theory of change and analysis of MEAL data to assess the effectiveness of programmes. 

• Lead MEAL data collection planning sessions with programme team and support the development of data collection tools, analysis systems and information products including review monitoring reports, facilitate programme teams in reflecting on what the data means for their programmes, and strengthen the quality of monitoring methodologies and approaches for all CCs.   

• Provide technical support to ensure the quality and reliability of needs assessments, research, studies and regular monitoring. 

• In close collaboration with CCs/senior programme management, develop learning agenda for the CO and action plan to implement the agenda including facilitating regular learning moments through PCM meetings or similar fora. It could also include learning through evaluations, after-action reviews and lessons learned exercises based on the CO learning agenda and integrate findings across the Project Cycle Management (PCM) phases. 

• Participate in program design and proposal discussions, including log frame design, and budgeting for M&E during annual budgeting processes. 

• Ensure the Community Feedback Mechanism (CFM) is functioning and effective across the country operation, and that learning from the CFM is systematically fed into program development and country management decisions. 

• Ensure the integration of NRC's Safe and Inclusive Protection (SIP) standards into MEAL activities, tools and methodologies. 

• Carry out any other tasks related to the position or the MEAL function as delegated by the line manager.

Please download the full Job Description to learn more about the role.

What You Will Bring

• Minimum 6 years of MEAL experience, including at least 3 years in a managerial position with an international NGO, preferably in post-conflict or protracted crisis settings, with experience supporting refugee response and displacement affected persons and working in camp or host community environments. 

•  Bachelor's degree in Statistics, Information Systems Management, Social Sciences, Development Studies, or a related field. 

• Strong understanding of MEAL principles and current approaches in relief and development settings, using both quantitative and qualitative methods. 

• Skilled in data analysis, interpretation of trends, and communication of findings to support evidence-based decision-making. 

• Experience in mobile and online data collection systems and in data management and analysis platforms. 

• Experience handling sensitive community feedback in line with data protection principles. 

• Experience coordinating with the UN system, INGOs, donors, and local authorities at field level. 

• Technical expertise in programme evaluation methodologies and approaches. 

• Familiarity with the Syria crisis and refugee response context in the middle east region, including experience in camp or host community environments. 

• Experience in working with consortiums or local/national partners. 

• Managing local volunteers or consultants 

• Experience supporting MEAL for Education, Shelter & Basic Needs and Information Counselling and Legal Assistance (ICLA) Core Competencies.

• Proficient in facilitating participatory discussions, learning workshops, and capacity-building activities.

• Advanced in spoken and written English. Arabic is an added advantage. 

What We Offer

•  Amman, Jordan duty station.

• Open to Internal NRC staff only.

• **Applicants must be legally eligible to work in Jordan. We are unable to provide work permits or visa sponsorships for this position**

• 20 % travel, approximately national travel (regular visits to all area and field offices in the country)

• Salary/benefits: grade 9 on NRC's national salary scale. NRC offers competitive salary and package.

• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.

• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Important Information about the application process

• Apply by completing all the system-required fields of your employment history, experience, responsibilities, and education in your application. Please ensure you attach your academic and professional certifications.

• Ensure to attach your latest CV.

• For current internal NRC staff use your official nrc email address.

• Submit your application and CV in English.

• When creating your profile, include your full name as per your passport.

• Unsolicited applications not related to this specific job advertisement will not be considered.

• For any queries, please email us at  with the role title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

Learn more about NRC's operations in Jordan here.

Learn more about NRC.