Sales Engineer

Company Overview:
Our client is a leading provider of advanced industrial and CNC machinery solutions across the Middle East region. They help customers in the manufacturing, automation and machining sectors optimise production through state-of-the-art equipment and tailored service support.

Job Summary:
The Sales Engineer will serve customers in Jordan by identifying their machinery and tooling requirements, proposing technical solutions, managing the full sales cycle and maintaining long-term relationships with clients and suppliers. The role is both technical and commercial: you will act as the product advocate, technical advisor and deal driver.

Key Responsibilities:

• Achieve and exceed assigned sales targets within Jordan for industrial and CNC machinery.
• Identify, plan and establish contact with new customers to expand market presence.
• Review customer documentation and prepare accurate, competitive quotations and proposals.
• Coordinate all phases of the sales process: initial inquiry, quotation, LPO issuance, deal closure and after-sales follow-up.
• Lead preparation and submission of RFPs, pre-qualifications, presentations, proposals and contracts in line with customer requirements.
• Conduct follow-up visits with existing and prospective clients; provide weekly written reports on sales activities, project status and market developments.
• Prepare and deliver technical presentations and demonstrations that clearly explain product capabilities and value propositions.
• Participate in internal sales meetings to validate strategies, refine tactics and plan next actions.
• Collect and report market intelligence: competitor activity, pricing trends, project updates.
• Identify opportunities for new product development or enhancements and make recommendations to management.
• Maintain strong, professional, long-term relationships with clients, ensuring prompt and reliable service.
• Promote the company's reputation for quality, reliability and customer satisfaction in the machinery sector.
• Generate new project and business opportunities aligned with the company's growth strategy.
• Conduct market research in the Jordan market to identify emerging opportunities, customer needs and potential risks.
• Represent the company at networking events, trade exhibitions and promotional activities in the region.
• Develop and maintain solid relationships with new and existing customers for ongoing satisfaction and loyalty.
• Track, analyse and report on potential markets, customer activities and product performance.
• Ensure all customer communications and documentation adhere to company standards for quality, content and format.
• Support knowledge transfer within the team by mentoring, coaching or providing technical training as needed.
• Abide by the company's Code of Conduct and uphold ethical and professional standards at all times.
• Implement and adhere to the company's policies, procedures and operational guidelines.
• Perform other related duties as assigned by management to support divisional and corporate goals.

Requirements

Education & Qualifications:

• Bachelor's degree in Engineering or Business Administration with a strong technical background.
• Minimum 3+ years of prior experience in Sales / Business Development or a related position in the industrial / machinery sector.
• Demonstrated knowledge of engineering science and technology: applying principles, techniques, procedures and equipment to design and production of goods and services.

Skills & Experience Required:

• Proven ability to interpret and communicate moderate to complex technical data.
• Superior communication skills (listening, verbal, written) and interpersonal skills.
• Proven problem-solving, analytical and decision-making skills.
• Demonstrated understanding of customer escalation and resolution principles (highly preferred).
• Detailed understanding of relevant products and services and ability to regularly explain or deliver them.
• Prior customer service experience and ability to understand and react to customer needs.
• Strong organisational skills and ability to juggle competing priorities.
• Advanced MS Office skills.
• Excellent negotiation skills and ability to deal with difficult customers effectively.
• Demonstrated results in meeting sales quotas or business development goals.
• Experience using CRM software to track and analyse sales metrics.
• Strong knowledge of the sales process with ability to understand and interpret customer needs using fact-finding to identify sales opportunities.

Behavioural & Personal Competencies:

• Ability to lead, motivate/mentor, communicate and interact with people positively.
• Professional, energetic and positive attitude.
• Ability to analyse results, plan for the future, make good decisions and take responsibility.
• Strong work ethic, detail-oriented, reliable.
• Smart professional appearance.
• Flexible, adaptable with a "can-do" attitude.
• Ability to work under pressure to meet objectives and deadlines.

Benefits

• Benefit Structure: Monthly Salary of JOD 800 + Car Allowance JOD 200 = JOD 1,000
• Minimum of 3 years' sales experience
• A driving licence is mandatory