Service Delivery Manager

23 hours ago

Amman, Amman, Jordan Optimiza Full time 18,000 - 25,000 per year

Optimiza is seeking a highly skilled Service Delivery Manager to oversee the delivery of IT services to our clients. In this role, you will be responsible for ensuring that service levels are met and continuously improved, while managing the relationship between our clients and service teams. Your strong leadership and strategic vision will be essential in achieving high levels of customer satisfaction and operational excellence.

Key Responsibilities:

  • Manage the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectations.
  • Develop and implement service delivery strategies that enhance customer satisfaction and operational efficiency.
  • Act as the main point of contact for clients, fostering strong relationships and addressing any concerns or issues effectively.
  • Lead service delivery teams, providing direction and support to ensure high-quality service delivery.
  • Monitor key performance indicators (KPIs) and prepare regular reports for clients and internal stakeholders.
  • Facilitate continuous improvement initiatives based on client feedback and operational metrics.
  • Coordinate with cross-functional teams to ensure seamless delivery and integration of services.
  • Assist in the development of service delivery budgets and manage costs effectively.
Requirements
  • Bachelor's degree in Business Administration, Information Technology, or a related field; master's degree preferred.
  • 7+ years of experience in service delivery management, preferably in the IT or technology sector.
  • Strong knowledge of IT service management frameworks (e.g., ITIL) and practices.
  • Proven track record of managing large, complex client accounts and delivering results.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong leadership capabilities, with the ability to motivate and guide teams toward achieving goals.
  • Experience in developing and managing budgets in a service delivery context.
  • Relevant certifications in service management (e.g., ITIL Certification) are highly desirable.
Benefits
  • Class A Health Insurance

  • Senior RegTech Projects Delivery Manager

    2 weeks ago

    Amman, Amman, Jordan Optimiza Full time 40,000 - 60,000 per year

    Optimiza is looking for a Senior RegTech Projects Delivery Manager to lead and oversee the delivery of regulatory technology projects. In this crucial role, you will be responsible for ensuring that projects are completed on time, within scope, and in compliance with regulatory requirements. Your expertise in both project management and regulatory technology...

  • Sr. Specialist Partnerships Kitchens

    5 days ago

    Amman, Amman, Jordan Delivery Hero Full time 20,000 - 25,000 per year

    Company Description talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Coordinator Rider On Ground Ops

    23 hours ago

    Amman, Amman, Jordan Delivery Hero Full time

    Company Description talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Senior Public Service Officer

    23 hours ago

    Amman, Amman, Jordan Optimiza Full time 40,000 - 60,000 per year

    Optimiza is seeking a highly skilled and dedicated Senior Public Service Officer to join our dynamic team. In this key position, you will play a pivotal role in ensuring the delivery of high-quality public services and policies that meet the needs of our communities. You will work collaboratively with various stakeholders to design, implement, and oversee...

  • Technical Advisory Services

    23 hours ago

    Amman, Amman, Jordan IREX Full time $100,000 - $120,000 per year

    Who We Are IREX is a global development and education organization. We strive for a more just, prosperous, and inclusive world—where individuals reach their full potential, governments serve their people, and communities thrive. We focus on four essential areas to progress: cultivating leaders, empowering youth, strengthening institutions, and increasing...

  • Senior Manager Customer Service

    1 week ago

    Amman, Amman, Jordan Jeeny Full time 45,000 - 60,000 per year

    About the CompanyJeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our...

  • Deputy Technical Advisory Services

    23 hours ago

    Amman, Amman, Jordan IREX Full time 40,000 - 80,000 per year

    Who We Are IREX is a global development and education organization. We strive for a more just, prosperous, and inclusive world—where individuals reach their full potential, governments serve their people, and communities thrive. We focus on four essential areas to progress: cultivating leaders, empowering youth, strengthening institutions, and increasing...

  • Technology Manager

    23 hours ago

    Amman, Amman, Jordan Azar Human Resource Solutions Full time $100,000 - $120,000 per year

    Key Responsibilities:Contribute to the strategic planning and development of the unit in coordination with senior management and consultants.Define and enhance the units operating model, services, and products across Business Intelligence, Digital Transformation, and Business Support.Supervise the implementation and optimization of key technical systems and...

  • Manager Demand Planning

    23 hours ago

    Amman, Amman, Jordan talabat Full time $90,000 - $120,000 per year

    Company Description As the region's leading local tech organization, we're proud to say that we have been delivering for millions of people right across MENA for the past 18 years.We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to...

  • Engineering Manager

    1 week ago

    Amman, Amman, Jordan Tamatem Full time $100,000 - $120,000 per year

    About Tamatem PlusTamatem Plus is building the leading payments and e-commerce infrastructure for the gaming industry in MENA. We empower game publishers and developers to expand across the region by enabling local payments. Our mission is to bridge the gap between global gaming companies and millions of players in the region by removing payment barriers,...