Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account ManagementOur Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Director, Account Management

Position Responsibilities:

• Leads business conversations with key decision makers internally and externally

• Partners with the expert sales teams, internal partners and key stakeholders to provide support to sales in a region

• Influences key account strategies using analytical problem solving and leveraging data tools to provide market data and customer specific recommendations

• Leads on project execution by collaborating across all business functions including business development, project delivery oversight, marketing and product management

• Provides insight and analysis of market and customer business through profitability modeling, financial forecasting and competitive analysis

• Develops and maintains strong working relationships, working closely with cross-functional partners within the regions

• Supports Country Manager to deliver against business targets for Mastercard from new business and existing customers

• Contributes to the achievement of sales and net revenue targets of the country

• Assists with analysis of customer's business through profitability modeling, financial forecasting and competitive analysis

• Strategizes and supports the management key customer relationships at manager levels

• Drives customers to plan, execute and monitor progress against annual business plans

• Able to lead as a project manager and key end-to-end resource lead on strategic projects

• Able to develop and deliver thoughtful market and business analysis for customer accounts
Previous Experience

• Previous professional experience in financial services, cards, payments, account management or related field

• Previous experience in conducting business development activities working with cross functional partners within a large / multinational organization

• Preferred experience and knowledge of Mastercard's core products, rules, and services

• Knowledge of the Jordan payments ecosystem and landscape is paramount

• Knowledge of the payments industry is paramount

All About You

Highly motivated individual, with the ability to seamlessly juggle multiple priorities
Execution-oriented and results-oriented, with a strong sense of urgency
Payments industry experience is required
Proficient communicator, with strong negotiation skills
Demonstrates learning agility through quickly establishing credibility in a new subject matter or vertical
Always acts with integrity
Fluent in English and Arabic
Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

---