Automotive Operations Manager
3 weeks ago
**Key Responsibilities:**
* Lead and nurture a small team of dedicated technicians
* Prepare and administer an annual operating budget for the workshop and wholesale markets
* Monitor and control the performance of the workshop using applicable tools
* Manage and plan parts orders with the parts manager to ensure availability
* Establish and maintain professional relationships with customers to encourage repeated and referral business
* Maintain high-quality service repairs and minimize comebacks
* Conduct periodic spot checks of completed jobs for thoroughness and quality
* Prepare pricing guides and maintenance menus
* Handle customer complaints immediately and according to company guidelines
* Maintain a safe work environment and employees' professional appearance
* Drive sales of all added-value products through all wholesale and internal markets
* Be responsible for market analysis and expansion of all products across Jordan
**Requirements:**
* Proven experience in a similar role
* Strong leadership and management skills
* Excellent communication and customer service skills
* Ability to work in a fast-paced environment
* Strong analytical and problem-solving skills
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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