Customer Service Advocate

4 weeks ago


Amman, Amman, Jordan Migrate Full time
{"title": "Customer Service Advocate", "description": "At Migrate, we're seeking a skilled Customer Service Advocate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in our debt settlement program. Your primary goal will be to ensure that our clients receive a world-class service experience, resolving their issues efficiently and effectively.

Responsibilities:

* Respond to inbound calls and emails from clients with questions relating to their enrollment in our debt settlement program
* Perform data entry - Track and update to customer accounts via CRM
* Accurately maintain records by thoroughly updating client account information
* Daily management of the Customer Service Request queue
* Follow up and research all email inquiries
* Follow up, as needed, on pending requests
* Research and resolve customer complaints
* Resolve product or service issues by clarifying the customer's concern; analyzing the client's needs; determining the root cause of the issue; selecting and explaining the best solution to resolve the client's concern; following up to ensure resolution
* Maintain financial accounts by processing client adjustments as needed
* Contribute to team effort by accomplishing related results as needed

Requirements:

* Fluent English speaking & writing
* Fluent in Spanish is a plus
* Must have a basic understanding of consumer debt
* Debt Settlement or Financial Services Industry experience preferred
* Preferred 1-2 years of prior experience in a high-volume call center
* Candidates must be optimistic, empathetic and compassionate
* Committed to providing a world-class service experience
* Strong ability to perform basic math
* Proficient in MS Office
* Strong ability to multi-task and solve problems
* Strong ability to assess and de-escalate intense situations
* An enthusiastic and dynamic personality with high motivation
* Strong and clear communication skills
* Excellent attention to detail and follow-up
* Strong problem-solving ability
* Ability to work methodically in a fast-paced, high-energy environment
* Exhibit a high degree of initiative and independence
* Pay close attention to detail and apply policies and procedures
* Ability to type 40+ words per minute with 90% accuracy is a plus

Schedule:

* 8-hour shift
* Monday to Friday
* Weekend availability

Ability to commute/relocate:

* Location Abdali
* Work Location: One location
"}

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