Linux Desktop Support Specialist

4 weeks ago

Amman, Amman, Jordan Canonical Full time
{"title": "Linux Desktop Support Associate", "description": "Job Summary

We are seeking a highly skilled Linux Desktop Support Associate to join our team at Canonical. As a key member of our support team, you will be responsible for providing technical support to employees, providing onboarding support for new employees, and ensuring that each support request is handled to the highest possible customer satisfaction.

Key Responsibilities
  • Provide technical support to employees via telephone, email, and web
  • Provide technical onboarding support for new employees
  • Provide technical and infrastructure support during international events
  • Act as an internal customer advocate, keeping them updated in a timely manner
  • Ensure that each support request is handled as per our Service Level Agreement (SLA)
  • Contribute findings to a common knowledge base and keep it up to date
  • Draft and distribute technical notices for internal and external communication
  • Prioritize work to accomplish the most important and urgent tasks first
  • Keep learning as our products and services grow and evolve
  • Maintain regular communication and information exchange with the rest of the team, locally and remotely
  • Identify and suggest opportunities to provide a better service
Requirements
  • Bachelor's degree in a technical field from an accredited college or university
  • Experience in a Linux-based environment gained through university subjects or work experience
  • Linux knowledge, including installation, troubleshooting, and basic configuration of recent Ubuntu Desktop releases
  • Basic desktop Linux usage, including command line tools for exploring and manipulating the file system
  • Basic troubleshooting, including collecting logs and fine-tuning by editing configuration files
  • Familiarity with safely installing, uninstalling, reinstalling, and repartitioning machines running Ubuntu Linux
  • Understanding of Gmail, Google Calendar, Google Applications, and Single Sign-On
  • Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job
  • Written and verbal English communication skills
  • Willingness to travel up to 4 times a year for internal events
", "lang_code": "en-US"}

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