ICT Support Specialist

3 weeks ago


Amman, Amman, Jordan UNICEF Full time
About the Role

We are seeking a highly skilled and experienced ICT Support Specialist to join our team at UNICEF. The successful candidate will be responsible for providing technical support and assistance to our staff and partners.

Key Responsibilities
  • First Line Support: Provide technical assistance and support to end-users on standard ICT products and services, including email, cloud services, operating systems, and hardware.
  • Incident Management: Manage the lifecycle of service calls and incidents, resolving issues as per service level agreements and protocols.
  • Technical Support: Provide second-line support on standard ICT products and services, resolving critical incidents and performing research to find solutions.
  • Equipment Management: Install, configure, and maintain new end-user ICT equipment, including desktops, laptops, printers, and scanners.
  • Collaboration Tools: Provide technical support and assistance on collaboration tools, including Zoom, MS Teams, and cloud workspace.
  • Training and Orientation: Provide training and orientation to end-users on ICT products and services.
Requirements
  • Education: Diploma or advanced diploma in a relevant field.
  • Experience: At least 3 years of experience in ICT support services or helpdesk within an environment of over 200 users.
  • Certifications: At least 3 technical certifications in operating system environment, networking, and ICT support, including Microsoft Windows Operating System, MS Office365/Microsoft 365, TCPIP Networking/Network Administration, and ICT Security.
  • Language: Fluency in English is required.
What We Offer

As a member of our team, you will have the opportunity to work with a dynamic and diverse group of professionals, contributing to the mission of UNICEF. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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