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IT Support Specialist
2 months ago
We are seeking a skilled Service Desk Analyst to provide exceptional support to our organization's IT systems. As a key member of our team, you will be responsible for resolving technical issues, escalating complex problems, and ensuring seamless communication with our clients.
Key Responsibilities:
- Provide timely and effective support to business customers via telephone, email, or trouble tickets.
- Assist with incident management, troubleshooting, and resolving IT system faults and service requests.
- Communicate with clients to understand their needs and provide solutions.
- Adhere to AMP-G and AMP-D policies, procedures, and security protocols.
- Complete mandatory training and stay up-to-date with the latest IT systems and technologies.
Requirements:
- Acknowledge and sign off on AMP-G and AMP-D access agreements and rules of behavior.
- Review and adhere to relevant policies and procedures.
- Protect against and report suspicious activity affecting AMP-G or AMP-D environments.
About Acuative ME:
Acuative ME is a leading provider of IT services, committed to delivering exceptional support and solutions to our clients. We value our employees and strive to create a positive and inclusive work environment.
