Product Support Specialist

3 weeks ago


Amman, Amman, Jordan Migrate Full time
Product Support Engineer Role

Migrate is seeking a highly skilled Product Support Engineer to join our team. As a Product Support Engineer, you will be responsible for providing exceptional customer support and technical expertise to our clients.

Key Responsibilities:

  • Debug issues through logs, coding, and packages
  • Ensure issues are identified, tracked, reported on, and resolved in a timely manner
  • Apply supervisor feedback and suggestions accurately
  • Communicate and apply project standards
  • Provide superior customer support and problem resolution
  • Log, research, and resolve complex customer inquiries and problems
  • Coordinate between development, DevOps, and Quality Assurance departments

Requirements:

  • Bachelor's degree in computer science or information technology, or equivalent experience
  • In-depth knowledge of JAVA and SQL
  • Critical thinking ability
  • High-level written and verbal communication skills
  • Ability to work under pressure and to tight deadlines
  • Patience and a positive attitude
  • Good verbal and communication skills in English, French is a plus

About Migrate:

Migrate is a company that provides innovative solutions to our clients. We are committed to delivering exceptional customer support and technical expertise to our clients.


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