Product Support Specialist
3 weeks ago
Migrate is seeking a highly skilled Product Support Engineer to join our team. As a Product Support Engineer, you will be responsible for providing exceptional customer support and technical expertise to our clients.
Key Responsibilities:
- Debug issues through logs, coding, and packages
- Ensure issues are identified, tracked, reported on, and resolved in a timely manner
- Apply supervisor feedback and suggestions accurately
- Communicate and apply project standards
- Provide superior customer support and problem resolution
- Log, research, and resolve complex customer inquiries and problems
- Coordinate between development, DevOps, and Quality Assurance departments
Requirements:
- Bachelor's degree in computer science or information technology, or equivalent experience
- In-depth knowledge of JAVA and SQL
- Critical thinking ability
- High-level written and verbal communication skills
- Ability to work under pressure and to tight deadlines
- Patience and a positive attitude
- Good verbal and communication skills in English, French is a plus
About Migrate:
Migrate is a company that provides innovative solutions to our clients. We are committed to delivering exceptional customer support and technical expertise to our clients.
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