Technical Operations Specialist

3 weeks ago

Amman, Amman, Jordan ZainTECH Full time
Job Description

ZainTECH is seeking a highly skilled Technical Operations Specialist to join our team. As a key member of our technical operations team, you will be responsible for ensuring the smooth operation of our data centers and network infrastructure.

Key Responsibilities
  • Design and Implement IDC Upgrades: Plan and execute upgrades to our Internet Data Center infrastructure to ensure optimal performance and scalability.
  • Provide NOC Support: Collaborate with our NOC team to provide technical tools and support for monitoring and managing our systems and networks.
  • Maintain and Monitor Infrastructure: Ensure the reliability and efficiency of our data center and NOC infrastructure through regular maintenance and monitoring.
  • Advanced Troubleshooting and Resolution: Utilize advanced problem-solving skills to identify and resolve complex technical issues.
  • Procedure Development and Maintenance: Create, implement, and maintain written procedures for technical processes and tasks.
  • Reporting and Documentation: Generate and distribute reports, and assist in documentation and tool tuning.
  • Technical Escalations and Capacity Management: Manage technical escalations and ensure the capacity and growth of our NOC and IDC infrastructures.
  • Implementation of New Technologies: Plan and implement new technologies to enhance our infrastructure and services.
  • Quality Assurance and Management: Ensure the quality of our technical operations and services through regular audits and process improvements.
  • Hosting Projects and Operations: Implement and manage hosting projects, including firewalls, DNS, switch configurations, and network operating systems.
  • Network and Security Administration: Administer and maintain Cisco routers, Nexus switches, and related networking equipment, as well as Fortinet products.
  • VMware NSX Knowledge: Possess knowledge of VMware NSX Network Virtualization.

ZainTECH offers a dynamic and challenging work environment with opportunities for growth and professional development. If you are a motivated and experienced technical operations professional, we encourage you to apply for this exciting opportunity.

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