Senior Operations Manager

1 week ago


Amman, Amman, Jordan MultiCitizenships Full time
Job Description

We are seeking a highly skilled and experienced Senior Operations Manager to join our CBI team at MultiCitizenships. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our CBI department, ensuring seamless execution of processes, and driving continuous improvement initiatives.

Key Responsibilities
  • Leadership and Management: Provide strategic guidance and direction to team members, fostering a positive and inclusive work environment.
  • Process Optimization: Identify areas for improvement and implement effective solutions to enhance efficiency, productivity, and quality.
  • Communication and Collaboration: Develop and maintain strong relationships with stakeholders, ensuring effective communication and coordination across teams.
  • Performance Evaluation and Development: Conduct regular performance evaluations, provide constructive feedback, and support the growth and development of team members.
  • Reporting and Analysis: Prepare and present regular reports on team performance, process improvements, and other key metrics to management.
Requirements
  • Education: Bachelor's degree in a relevant field, such as Business Administration, Operations Management, or related field.
  • Experience: Proven experience in a managerial or leadership role, with a strong track record of process improvement and team leadership.
  • Skills: Excellent communication and interpersonal skills, strong organizational and planning skills, attention to detail, and ability to handle escalated client inquiries.


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