Senior Product Operations Manager
1 week ago
Deel is a global platform that enables companies to hire, onboard, manage, pay, and scale their teams seamlessly. With a mission to foster a diverse global economy, Deel aims to connect companies with talent worldwide.
Job DescriptionWe are seeking a Senior Product Operations Manager to play a crucial role in establishing strong connections between our product and user-facing teams. As a key member of our product organization, you will lead the development of new features, improve existing features, and shape product processes from scratch.
Key Responsibilities- Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience.
- Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams in future development.
- Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way.
- Drive major company launches and global rollouts, ensuring successful product deployments.
- Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements.
- Identify root causes of issues and develop effective solutions to address them.
- Design and implement complex operational systems and processes to optimize product operations.
- Minimum of 5 years of experience in product operations, product management, or a closely related operational role working closely with product and engineering teams.
- Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.
- Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements.
- Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.
- Strong multitasking skills with the ability to manage multiple priorities simultaneously.
- Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.
- General technical knowledge of software development processes and systems (experience in designing and building payment systems is a significant advantage).
- Proficiency with BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and excellent presentation skills.
- Prior experience in a fast-paced, product-driven tech company.
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