Senior Product Operations Manager

1 week ago


Amman, Amman, Jordan Deel Full time
About Deel

Deel is a global platform that enables companies to hire, onboard, manage, pay, and scale their teams seamlessly. With a mission to foster a diverse global economy, Deel aims to connect companies with talent worldwide.

Job Description

We are seeking a Senior Product Operations Manager to play a crucial role in establishing strong connections between our product and user-facing teams. As a key member of our product organization, you will lead the development of new features, improve existing features, and shape product processes from scratch.

Key Responsibilities
  • Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience.
  • Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams in future development.
  • Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way.
  • Drive major company launches and global rollouts, ensuring successful product deployments.
  • Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements.
  • Identify root causes of issues and develop effective solutions to address them.
  • Design and implement complex operational systems and processes to optimize product operations.
Requirements
  • Minimum of 5 years of experience in product operations, product management, or a closely related operational role working closely with product and engineering teams.
  • Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.
  • Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements.
  • Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.
  • Strong multitasking skills with the ability to manage multiple priorities simultaneously.
  • Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.
  • General technical knowledge of software development processes and systems (experience in designing and building payment systems is a significant advantage).
  • Proficiency with BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and excellent presentation skills.
  • Prior experience in a fast-paced, product-driven tech company.


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