Head of Delivery MENA

3 weeks ago

Amman, Amman, Jordan Ogilvy Full time
Job Title: Head of Delivery MENA

We are seeking a seasoned professional to lead our delivery operations in the Middle East and North Africa (MENA) region. As Head of Delivery MENA, you will be responsible for championing and delivering flawless creative execution, driving results-oriented leadership, and inspiring excellence in our teams.

Key Responsibilities:
  • Partner with the MENA CEO and Group President to achieve margin targets through executional prowess and commercial competency.
  • Review and optimize the agency's way of working, procedures, and systems in the UAE to improve efficiency and effectiveness.
  • Evaluate and advise on the PMO structure to ensure it is fit for purpose across all markets.
  • Reduce scope creep across key clients and improve resource allocation against client deliverables.
  • Provide oversight of resource allocation, SOW development, and tracking, as well as client and internal performance metrics reporting.
  • Maintain a deep understanding of client business needs and ensure heavy interface with creative, strategy, and production teams.
  • Work with client leads to ensure right resource allocation and management on client programs and projects.
  • Understand Ogilvy's portfolio of offerings and tools and activate them on complex client business challenges.
  • Demonstrate strong cross-capability and cross-functional collaboration skills with internal agency teams and key external partners.
  • Work with the CEO on quantum and client profitability and margin improvement plans.
Requirements:
  • 10+ years of delivery, production, or program management experience in an agency, consulting, or IT industry, ideally with experience in change management.
  • A creative and strategic thinker with the ability to influence and build trusted relationships with clients and team members.
  • Proven track record of delivering great, modern, multi-channel creative work and maintaining strong relationships with creative, strategy, and delivery leadership.
  • Demonstrates world-class ability to manage and solve complex business challenges.
  • Able to build confidence, stability, and trust with the Agency Board level.
  • Provides exceptional clarity in communicating operational issues and resolutions to non-operations personnel.
  • A confident leader of diverse teams to deliver integrated client solutions that achieve measurable business results.
  • Deep understanding of creative culture.
  • Able to lead from the front regarding escalations and team issues.
  • Demonstrates a deep understanding of the implementation and management of agency operations tools.
  • Ability to communicate complex or difficult exception issues and negotiate and influence others to adopt different points of view.
  • Experience in leading sales efforts such as writing proposals, RFP responses, and other sales-related activities.
  • Deep knowledge and ability to coach and train the team in agile and iterative PM methodology.
  • Excellent communications skills at all levels, including presentation skills.
  • A deep understanding of client business needs.
  • Masterful cross-capability and -function collaboration skills.
  • Innovative mindset and change agent who is never satisfied with the status quo.
  • Arabic language an advantage.

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