Senior Administrator

3 weeks ago


Amman, Amman, Jordan Amazon Full time
About the Role

We are seeking a highly skilled and detail-oriented Sr. Administrator to join our Amazonian eXperience and Technology Departures Team. As an Appeals Sr. Administrator, you will play a critical role in delivering best-in-class service to Amazon employees and alumni throughout their Appeals journey.

Key Responsibilities
  • Utilize your expertise in Amazon policies and procedures to identify required documentation for appeal cases.
  • Assess documentation for accuracy and past precedent, ensuring that all necessary information is gathered and processed efficiently.
  • Identify process defects and recommend remediation to improve the overall Appeals experience.
Requirements
  • 1+ years of human resources experience, with a focus on case management and customer service.
  • Proficiency in Microsoft Office products and applications, with experience in HRIS or Applicant Tracking Systems a plus.
  • Bachelor's degree in business, HR, or a related field, or equivalent experience in contact center, customer service, or human resources.
Preferred Qualifications
  • 2+ years of human resources functions experience, with a focus on HR operations and customer service.
  • Knowledge of HRIS or Applicant Tracking Systems, with experience in Payroll Systems a plus.
  • Proven ability to manage customer contacts in a fast-paced environment, with a focus on continuous improvement and process optimization.

We are looking for a highly motivated and detail-oriented individual who is passionate about delivering exceptional customer service and improving processes. If you are a strong communicator with excellent analytical and problem-solving skills, we encourage you to apply for this exciting opportunity to join our team at Amazon.



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