Multi Property Reservation Agent

3 weeks ago


Amman, Amman, Jordan MARRIOTT International Full time
Job Summary

We are seeking a highly skilled Multi Property Reservation Agent to join our team at Marriott International. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

Key Responsibilities
  • Reservation Processing: Verify availability of room type and rate, and identify guest reservation needs to determine the appropriate room type.
  • Guest Communication: Explain guarantee, special rate, and cancellation policies to callers, and accommodate and document special requests.
  • Facilities and Services: Answer questions about property facilities and services, and room accommodations.
  • Sales Techniques: Follow sales techniques to maximize revenue, and input and access data in the reservation system.
  • Escalation Procedures: Follow proper escalation procedures when addressing guest concerns.
  • Company Policies: Follow all company policies and procedures, and maintain confidentiality of proprietary information.
Requirements
  • Communication Skills: Excellent communication and interpersonal skills to effectively interact with guests and colleagues.
  • Technical Skills: Proficiency in reservation systems and software, and ability to learn new systems quickly.
  • Problem-Solving Skills: Ability to think critically and resolve guest concerns in a timely and professional manner.


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