Multi Property Reservations Agent

2 months ago


Amman, Amman, Jordan MARRIOTT International Full time
Key Responsibilities

As a Multi Property Reservations Agent at Marriott International, you will be responsible for processing all reservation requests, changes, and cancellations received through various channels. This includes identifying guest needs and determining the most suitable room type, verifying availability, and explaining our guarantee, special rate, and cancellation policies.

Additional Duties
  • Accommodate and document special requests from guests.
  • Provide information about property facilities and services, as well as room accommodations.
  • Apply sales techniques to maximize revenue.
  • Input and access data in the reservation system.
  • Indicate special room reservation types by inputting the correct code and rate.
  • Follow proper escalation procedures when addressing guest concerns.
Requirements

To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a detail-oriented and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.



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