Technical Support Specialist

2 weeks ago

Amman, Amman, Jordan CC Staffing International Full time

A leading VAS company in Jordan has an opening for a Technical Support Specialist - Magento E-commerce. The selected specialist will be in charge of the following scope of work:

Key Responsibilities
  1. Magento Maintenance: Provide ongoing maintenance for the headless Magento-based e-commerce platform, ensuring stability, smooth operation, and seamless integration with the front-end and webview mobile app.
  2. Webview Mobile App Support: Maintain and update the webview mobile app as needed, ensuring compatibility with Magento updates and optimal performance across all mobile devices.
  3. Technical Support & Troubleshooting: Deliver continuous technical support to address and resolve any issues that arise on both the website and mobile app, ensuring minimal downtime and quick resolution of bugs or errors.
  4. Performance Monitoring & Optimization: Regularly monitor the performance of both the Magento platform and webview app, conducting optimizations to improve loading times, user experience, and overall site efficiency.
  5. Platform Updates & Patch Management: Apply Magento updates, patches, and third-party module updates as needed to keep the platform current, stable, and secure, ensuring no disruption to the live environment.
  6. Testing & Quality Assurance: Thoroughly test all maintenance updates and patches before deploying to production, ensuring stable performance with no interruptions to user experience.
  7. Backup & Recovery: Set up and manage regular backups of the platform and mobile app to ensure quick recovery in case of any unforeseen events or system failures.

Requirements:

  1. Magento Expertise: Proficient in Magento 2.0 development, including custom module development, theme customization, and extension integration.
  2. Web Development Skills: Strong knowledge of NodeJS, HTML, CSS, JavaScript, PHP, and MySQL.
  3. Experience with Responsive Design Frameworks: Experience with responsive design frameworks and web development best practices.
  4. Experience: Minimum 1 year of experience in web development, with a proven track record of maintaining e-commerce projects.
  5. Problem-solving Abilities: Ability to identify, troubleshoot, and resolve technical issues efficiently.
  6. Communication Skills: Excellent verbal and written communication skills, enabling effective collaboration with the client and team members.
  7. Adaptability: Willingness to adapt to new technologies and methodologies as needed by the project.
  8. University Degree: University degree in a related field.

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