Supervisor Revenue Operations

3 weeks ago


Amman, Jordan Hikma Pharmaceuticals Full time
  • Key Responsibilities

    The Supervisor, Revenue Operations is responsible for customer-centric, efficient and compliant commercial transactions for the Hikma Pharmaceuticals business. This role will plan, organize, direct and manage activities ensuring the proper and timely processing of various types of customer’s Chargeback and Rebates claims. This role also includes communicating and understanding contract agreements and company policies that pertain to claims. It is the responsibility of the person in this role to ensure the delivery of high quality service to direct customers, indirect customers and our sales force team that exceeds customer expectations and company standards. This role requires someone who can identify areas of opportunity and be able to initiate action plans to work toward continuous improvement.

  • Responsible for supervising, processing, preparing, validating, and executing direct and indirect sales reports as requested by internal and external business partners.
  • Responsible for Chargeback, Rebates and Admin Fees in accordance with terms and conditions of partner agreements. Calculate brand/generic claims accurately and timely, provide monthly accrual needs to Revenue Management teams.
  • Responsible for pulling together the chargeback, rebate and admin payment support for the review and verification by the Revenue Operations leadership team for approval.
  • Supports peers, superiors and leadership in chargeback and rebate reviews, analyses and reporting as needed.
  • Prepares trend analyses on historical payments compared to current payment trends and reports out to peers, superiors and leaders on findings.
  • Analyze customer deductions and actively manage accounts receivables.
  • Essential Duties and Responsibilities

    Strategy and Planning:

  • Planning, organizing, and managing the Revenue Operations function
  • Handling escalated customer issues
  • Metric reporting
  • Minimizing claim time resolution
  • Team Management

  • Working with, training and coaching team members
  • Monitoring and tracking individual and team performance against established productivity and quality metrics
  • Monitoring and managing team work queues, prioritizing, and

  • Operations Supervisor

    3 weeks ago


    Amman, Jordan Amazon Full time

    About the jobDescriptionTo help us maintain our high standards of service, we are seeking an experienced and accomplished Logistics Supervisor, to drive both innovation and execution in our busy Transportation network.Your ResponsibilitiesFirst and foremost, support the overall, daily management of operational duties. This will mean deputizing for the...


  • Amman, Jordan Marriott International, Inc Full time

    Coordinate, direct, and ensure telephone, fax, and modem lines are installed, maintained, and dismantled correctly. Process guest check-ins, Check-outs, room assignments, reservations, and cancellations. Block rooms; activate keys. Set up guest accounts; verify/adjust billing; secure payment. Operate telephone switchboard station; assist with all...

  • Formulation Supervisor

    Found in: beBee S JO - 4 weeks ago


    Amman, Jordan Joswe Medical Full time

    "Jordan Sweden Medical is looking to hire a Formulation Supervisor with the following requirements:   Formulation Supervisor Duties and Responsibilities: Ensure that the Standard Operating Procedures (SOPs) and GMP requirements that relate to the preparation and development of medicinal formulas are implemented. Follow up with the rules and regulations...


  • Amman, Jordan MARRIOTT International Full time

    Devises work schedule for telephone operators ensuring adequate coverage of telephone switchboard at all times; revises work schedule as necessary. Prepares various reports such as traffic reports or weekly progress reports as requested by supervisor

  • Operations Manager

    3 weeks ago


    Amman, Jordan Broadnet Technologies Full time

    • Maintain constant communication with management, staff, and clients to ensure proper operation of the organization• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.• Meeting planned sales goals and setting individual sales targets with the sales team.• Tracking sales goals and...


  • Amman, Jordan Sheraton Hotels & Resorts Full time

    Manage all operations according to required safety measures.Maintain record of everyday readings for all compressors and processing equipments and ensure optimal level of production.Monitor all plant production and processing equipment’s.Resolve all operating issues in same and perform regular periodic maintenance on all equipments.Collaborate with...

  • CCTV Operator

    2 weeks ago


    Amman, Jordan Accor Full time

    Job Description As CCTV operator must be thoroughly familiar with all Rixos Gulf Hotel Doha and local Operational Standards to ensure they are adhered to as well as the responsibilities and goals as outlined.Keep the Security Supervisor / Security Manager / informed of all security related matters.Perform in line with Standard Operating Procedure and Rixos...

  • BMS Operator

    3 weeks ago


    Amman, Jordan Rotana Full time

    Provide the maintenance supervisor with planned preventive maintenance (PPM) schedules for implementation and handle the follow up on the sameAnalyze the behavior of the plants with respect to the set point and setting up the various control parametersPerform daily auditing of plant performance by utilizing the facilities built on the building management...

  • Operations Team Lead

    3 weeks ago


    Amman, Jordan LigaData Full time

    Provide top-level technical support, including problem resolution, change implementation,meeting/calls and one-on-one technical support within SLAs for clients.Ensure teams output meets quality and service level standards set by management andclients.Coordinate the daily activities of the operation engineers, set priorities for the team to ensuretask/tickets...


  • Amman, Jordan Talabat Full time

    As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMartWhat’s on Your Plate? Ensures the client requirements are met in keeping with the contractual obligationsReviews reports and audits facilities regularly to ensure safety, health, security, and sanitation guidelines...

  • Accounting Supervisor

    3 weeks ago


    Amman, Jordan Jordan River Foundation Full time

    About the jobThe Accounting Supervisor is responsible for minimizing costs, managing the day-to-day operation and calculating costs of food and beverage & Handicrafts items. Record information and produce control ‎reports periodically to help maintain a suitable inventory of items. Core Responsibilities Monitors and reviews all capital and operational...


  • Amman, Jordan Vectrus Full time

    Works in close coordination with the IMD Director, managers, supervisors, leads, and appropriate external agencies to create a continuous flow of information regarding ongoing IMD activities.Provides primary oversight of daily operational activities and special projects for the Information Management Directorate.Ensures IMD program compliance with safety...

  • Operations Manager

    3 weeks ago


    Amman, Jordan Creative Associates International Full time

    Ensure streamlined operations systems in line with Creative and donor rules and regulations.Provide administrative and logistical support to TAP.Ensure an in-depth awareness of operational issues in the context of Jordan.Streamline and maintain procurement processes to meet grant deliverables and milestones.Serve as the primary liaison to all vendors and...

  • Operations Manager

    3 weeks ago


    Amman, Jordan Creative Associates International Full time

    Responsible for day-to-day management of subcontracts with vendors.Mentor staff responsible for arranging travel and logistics for staff and project equipment and inventory.Provide timely and accurate reports on location of staff and assets and maintains proper hard and soft copy files for each.Reports may be requested by HQ or donor. Responsible for program...

  • Stewarding Supervisor

    3 weeks ago


    Amman, Jordan MARRIOTT International Full time

    Position SummaryOur Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs.Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning...


  • Amman, Jordan Qatar Airways Full time

    Handle customer requirements /cases professionally minimize customer waiting time.Support Travel Agents with seat confirmation and arrange VIP Bookings/ ticketing queries.Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis.Assist staff and customer to resolve difficult issues/ problems...


  • Amman, Jordan Rotana Hotel Management Corporation PJSC Full time

    About the jobJob DescriptionWe are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants...


  • Amman, Jordan The Ritz-Carlton Full time

    Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures.Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify...


  • Amman, Jordan The Luxury Collection Full time

    Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures.Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify...

  • Operations Manager

    3 weeks ago


    Amman, Jordan HotelShop Full time

    Implements process improvements and best practices.Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty.Handles incoming leads and tailor experiences for customers.Performs other duties, as assigned, to meet business needsLeads the team through the...