Specialist - Global Command Center
4 weeks ago
The Amazon’s Candidate Connection Services (ACCS) team is one branch of WFS which provides email, chat and phone support to candidates applying for jobs with Amazon. This customer service for candidates removes technical barriers in the hiring process, relieving local HR and Staffing teams from providing Tier 1 candidate support. Candidate Services standardizes candidate messaging and collects actionable data on candidate issues.
Key job responsibilities- Real time monitoring of all network skills: SL, Volume Offered/Incoming/Handled vs. STF/Commit, Outsourcing %, age and size of email backlogs, missed contacts, calls in queue, wait time.
- Emergency message posting.
- Priority queue (PQ) / Visibility Threshold (VT) / Preserve Avail (PA) setup based on SL and occupancy performance.
- NPT cancellations if required, drive OT requests.
- Occupancy Management (including VTO decisions, NPT approvals).
- Manage AUX states / non-adherence and escalate to the corresponding Planning & Vendor teams.
- Intraday Reporting (including callouts).
- Write root case analysis (RCA) of any service failure
- Maintain constant communication with site operations, senior leadership, content team, technology teams, and other internal clients on the status of real-time metrics.
- Identify irregularities that affect SL and candidate experience, notify the stakeholders and advise them on the required mitigation actions, such as moving flex capacity or minimizing agent non-productive time.
- Thorough understanding of queues / routing profile and perform skill blending and profile modification whenever required.
- Review existing SOP’s and preparing new SOP’s to document the leanings from each incident and daily event
- Effective communication (verbal and written), capable of summarizing the day performance and able to handle leadership queries by providing appropriate RCA.
- Work on adhoc reports
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Call Center
4 weeks ago
Amman, Jordan Talal Abu-Ghazaleh Global Full timeWe are looking for Call Center Responsibilities Set up the Call Centre Managing the daily running of the call centre. Handling the most complex customer complaints or enquiries. Organizing staffing, including shift patterns and the number Setup the policies and procedures of the call center staffs Dealing with Vendors Technology providers
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IT and Digital Map Specialist
2 weeks ago
Amman, Jordan Global Communities Full timeSupport Windows PCs (10 / Microsoft Office 2016)Ensure Windows and other software is maintained and that patches are promptly applied on computers in the local office.Ensure anti-virus software is kept current.Ensure information is backed up and maintained in accordance with Global Communities policies and procedures.Provide user support on hardware,...
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IT and Digital Map Specialist
4 weeks ago
Amman, Jordan Global Communities Full timeSupport Windows PCs 10 Microsoft Office 2016 Ensure Windows and other software is maintained and that patches are promptly applied on computers in the local officeEnsure anti virus software is kept currentEnsure information is backed up and maintained in accordance with Global Communities policies and proceduresProvide user support on hardware networking and...
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Director Global Commercial Forecasting
4 weeks ago
Amman, Jordan MSD Full timeSynthesizes complex information (including results from advanced analytics) to drive fact-based recommendations, develops a compelling rationale, and aligns senior leaders on the valuation of oncology assets, business risks, opportunities and trade-offsPartners with global / US marketing leaders, finance, Center for Observational and Real-World Evidence...
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Director Global Commercial Forecasting
4 weeks ago
Amman, Jordan Merck Full timeEnsures global forecast platform balances rigor and simplicity, is scalable in terms of breadth of tumors and geographies, and is user friendly - delivering an efficient and effective forecast processChampions the use of analytical insights, drives scenario planning, highlights risks and opportunities, and links forecasts with resources to meet leadership...
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System Management Specialist
2 weeks ago
Amman, Jordan DAI Full timePosition: System Management SpecialistLevel of Effort: Full-time LTTABase of Operations: Amman, JordanPosition Reports to: Institutional Capacity Lead Project BackgroundThe Jordan Himaya project is a USAID-funded activity that aims to enhance access to and quality of essential services and protection for survivors of gender-based violence (GBV) in Jordan....
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Senior Immigration Specialist
4 weeks ago
Amman, Jordan Global City for Translation Full timeA leading Immigration and Translation Agency is seeking to hire a senior immigration and visa consultant with a solid knowledge in US laws and Canada Immigration .An excellent command of English is a MUST along with strong character with out of box mindset.
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Voucher Assistance Specialist
4 weeks ago
Amman, Jordan United Nations Population Fund UNFPA Full timeThe Cash and Voucher Assistance specialist will build capacity, support strategic decision-making and oversee technical roll-out and scale-up of its CVA programming as part of GBV and SRH in emergency and protracted crisis settings in the Arab States Region. This is an opportunity for the incumbent to contribute to building CVA within UNFPA and s/he will...
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Business Development Specialist
4 weeks ago
Amman, Jordan AUMET Inc. Full timeAumet, a pioneer in healthcare technology, is seeking an accomplished and dynamic professional to join our team as a Business Development Specialist in the Jordan Sales Division. This pivotal role offers a unique opportunity to shape the future of our global expansion.
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TC-AIMS Specialist
4 weeks ago
Amman, Jordan Amentum Full time1. Ability to prepare and coordinate system functional descriptions, data output requirements, and user documentation needs associated with the application or adaptation of ADP equipment and automation security to the organizations transportation data system supporting movement control, deployment, and material acquisition. Knowledge of Joint Operating...
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Learning and Development Specialist
4 weeks ago
Amman, Jordan Global Communities Full timeMentor the field learning officers in the three regions.Ensure implementation of quality youth-led trainings across target communities in schools, communities, and with youth who live with disabilites.Coordinate with USAID YouthPower partners nationwide to organize related learning, practicum, and learning clubs activities.Manage logistics requirements to...
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Global Payroll Pre-Sales Consultant
4 weeks ago
Amman, Jordan Deel Full timeWhy should you be part of our success story?A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at...
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Buyer Global Procurement Shared Services
4 weeks ago
Amman, Jordan Amazon Full timeAbout the jobDescriptionAmazon is hiring a Buyer to be based in our corporate offices in Barcelona. As member of our Global Procurement Shared Services (GPSS) team, you will support the EU procurement and business teams by delivering operational purchasing tasks and assignments.Main ScopeTo provide functional support to the Fulfillment Center (FC)...
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System Management Specialist
2 weeks ago
Amman, Amman, Jordan USAID Jordan Himaya Activity Full time"Project Background:The Jordan Himaya project is a USAID-funded activity that aims to enhance access to and quality of essential services and protection for survivors of gender-based violence (GBV) in Jordan.The project has two outcomes:1) survivor-centered institutional capacity improved, and 2) legislative frameworks for protecting survivors and responding...
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MENA Gender Training Specialist
2 weeks ago
Amman, Jordan ACT Alliance Full time1. Major functions summaryThe MENA Gender Training Specialist should be an organized, self-motivated person who will be responsible for overseeing and implementing the MENA Gender Justice program in the MENA Region. The specialist will work closely with the Regional Representative, Gender Program Manager, Community of Practice (CoP) lead, Gender CoP intern...
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IT Specialist
2 weeks ago
Amman, Amman, Jordan SAIC Career Site Full timeDescription SAIC is seeking a highly qualified Information Technology (IT) professional to support the USSOCOM SITEC 3 Enterprise Operations and Maintenance (EOM) contract. Your career at SAIC enables USSOCOM to fulfill its mission to "Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize...
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Sr RD Specialist
3 weeks ago
Amman, Jordan Hikma Pharmaceuticals Full timeScope out and monitor the global technological landscape in the areas of: Solar energy, 3D printing, robotics and drone of Japanese industries and research centersResearch and develop new equipment, new practices and technologies in the following three areas: Solar Energy, cold chain, 3D printing, robotics and droneGather formal specification requirements...
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Global Manager- Customer Success
4 weeks ago
Amman, Jordan Aramex Full timeSetting KPIs and performance matrix for Contact Center agents at the shared services center.Monitor and enhance the overall CS & CC team performance.Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)Set KPI’s and conduct quarterly performance review.Identify and address customer needs and...
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Regional Rehabilitation Specialist
4 weeks ago
Amman, Jordan Humanity & Inclusion The new name of Handicap International Full time•Provides sectorial technical input to the Operational Strategy (StratOps) of the Programme within his/her scope and in his/her sector, in line with the global technical divisions’ strategy (StraTech) and ensure relevant follow up.•Ensures technical support to projects in line with the global technical frameworks and standards in his/her...
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Amman, Jordan United Nations Population Fund UNFPA Full timePartnerships development, expansion and management. The Specialist will have the primary responsibility to develop and execute a strategic approach to expand the portfolio of public and private foundations and philanthropy for the UNFPA Jordan Office. This will include:Ensuring the identification of relevant partners in key markets, with a particular focus...