Global advisor Program Manager

2 weeks ago


Amman, Jordan Amazon Full time
  • Individual in this role should have demonstrated success in an environment, which offers ambiguously defined problems, big challenges, and quick changes.
  • You are expected to balance big thinking with detailed execution and solid cross-functional collaborative results-oriented work.
  • You will be working in a fast-paced environment where every day brings new challenges and new opportunities.
  • You should have excellent communication skills and be able to work with various stakeholders to identify issues, analyse root causes, and drive for improvement.

    Key job responsibilities
  • Manage individual and team performance expectations and goals, maintaining service levels, and holding his/her team/s accountable to meet and exceed performance targets.
  • Manage a team of front-line managers and oversee a team size of 50-60 Advisors.
  • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
  • Responsible for setting the goals and vision for the function, works with Ops Analytics and global operations to identify & baseline the functional goals.
  • Implementation into our RCO Global Advisor team of incoming new initiatives and program, including rolling out of investigations tools and systems to our RCO advisor population.
  • Implementation and execution of governance of the GAP Program including process, tools, audit, inspection, mechanisms.
  • Providing support for month and quarter end reviews, forecasts, and annual operating plans.
  • Actively engage in the RCO's global initiatives, contributing to achieve tactical and strategic goals

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