senior customer support engineer

The Customer Support Engineer role is to provide support for business applications for customer raised issues.  The role of the Customer Support Engineer is to diagnose, reproduce and resolve issues within the Customer Services Department.  The role requires a significant amount of customer interaction involving online, telephone and face to face...

  Job Title: Customer Care Senior Responsible To: Customer Experience Snr Manager Main Location: Jordan, Amman Key Responsibilities: Manage daily customer requirements, ensuring enquiries, service issues and escalations are acknowledged, investigated and resolved within agreed service levels. Act as an escalation point for complex or sensitive customer...

DescriptionWe are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support...

Requirements& Qualification: - BS degree in Information Technology, Computer Science or Equivalent. - 2 to 3 years of experience. - Proven working experience in enterprise technical support, IT support or as    a technical engineer. - In-depth knowledge in the product that the technician is supporting. - Strong problem-solving skills. - Excellent...

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique...

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique...

DescriptionWe are looking to recruit Associate Support Engineers who will receive an intensive training in the field of Support & Implementation and its related technologies and will be involved in providing remote IT technical liaison during the shift, in addition to providing support and network administration to the customers and troubleshooting issues...

DescriptionOptimiza is seeking an experienced Senior Implementation & Support Manager to lead the planning, execution, and support of technology implementations for our clients. This pivotal role involves managing project timelines, coordinating cross-functional teams, and ensuring successful deployment and adoption of solutions. The ideal candidate will...

About the Job As a Service Desk Engineer (L1), you will provide front-line IT support in a 24x7 managed service desk environment, serving as the first point of contact for end users across multiple time zones. You will focus on delivering a positive user experience through effective communication, accurate ticket management, basic technical...

About the Job As a Senior Performance Engineer at Aspire, you will design, execute, and analyze performance tests to ensure applications can handle expected workloads and meet performance, scalability, and reliability requirements. You will be an integral part of our company’s product development process. Our ideal candidate will be responsible for...

Our client is seeking a highly motivated and experienced Senior Sales Engineer to join their dynamic sales team in Amman, Jordan. The Senior Sales Engineer will be responsible for driving sales growth and building strong customer relationships in the assigned territory. The ideal candidate should have a proven track record in sales, technical expertise in...

We are hiring a talented Senior QA Automation Engineer to join our client's team — a well-known fintech company. Responsibilities: • Analyze and clarify requirements with engineers or project managers • Develop and maintain automated test suites for AI-driven applications • Design tests to validate real-time trading logic • Automate performance...

Job Description:We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite...

DescriptionOur client is seeking a Senior Backend Engineer who can architect, build, and scale resilient backend systems that power his products. You’ll play a critical role in designing APIs, ensuring system reliability, and leading backend best practices. You’ll collaborate closely with product, frontend, and data teams to deliver robust solutions that...

Senior ASP.Net Developer Qualifications: - Has strong knowledge and experience in (.Net Framework, .Net Core, C#). - Deep understanding of object-oriented programming (OOP). - Proficiency in Front-End technologies like HTML, CSS, JavaScript, JQuery,    and Bootstrap. - Proficiency in Web API, WCF. - Experience with RabbitMQ, Redis, and Kafka is...

DescriptionWe are looking to hire a Mid-Level Customer Success Specialist to serve as the primary advocate for our clients, ensuring their needs are met and they gain maximum value from our solutions. You will drive product adoption, maintain strong customer relationships, and act as the voice of the customer internally. Your expertise in financial banking...

DescriptionAre you ready to take the lead in driving technical excellence? Optimiza is looking for a dynamic and engaging Technical Team Leader to inspire and guide our talented team of engineers and developers. As the Technical Team Leader, you will play a pivotal role in shaping project success, fostering collaboration, and delivering cutting-edge...

Job Description: An international construction company with active projects in Jordan is looking for a Senior Estimation Engineer to handle full tender lifecycle estimation, from initial document review through final cost preparation. Review tender documents, drawings, specifications, and BOQs to identify scope and risks Perform detailed...

Job DescriptionWe are looking for an experienced Senior Backend Drupal Engineer who will be responsible for working closely with front-end developers and customers to ensure an effective, visually appealing and intuitive implementation.Developing new web applications built primarily using the Drupal platform, writing custom modules, identifying quality...

DescriptionWho Are We❓We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...