Security Quality Assurance Specialist

1 week ago

Jordan Arab Bank Full time $40,000 - $80,000 per year

Job Description:

This position will be responsible for overseeing the delivery and management of cybersecurity services by ensuring that they are effective, efficient and meet the needs and expectations as well as managing adherence to Service Level Agreements (SLAs), overseeing proper escalation processes, prioritize critical tasks, and maintaining effective communication with various stakeholders. The ideal candidate will have an excellent management and communication skills, along with experience with IT Service Management (ITSM) tools like JIRA.

Accountabilities and Key Roles :

  • Oversee the adherence to SLAs to ensure consistent and high-quality cybersecurity services delivery and (KPIs) to measure service quality and performance.
  • Identify and implement corrective actions when SLA performance falls below expectations.
  • Provide regular updates and reports on cybersecurity services performance to senior management and key stakeholders.
  • Monitor and analyze the regular updates and reports by identifying areas for improvement, ensuring accountability and proactively address issues.
  • Oversee the change management process for security-related changes, ensuring they are assessed, authorized, and implemented in a controlled manner.
  • Implement and manage an effective escalation process to handle high-priority issues.
  • Facilitate communication between technical teams, management, and stakeholders to ensure alignment on expectations and service delivery.
  • Proactively engage with stakeholders to understand their needs and expectations, and ensure that cybersecurity services align with their requirements.
  • Develop and implement processes/strategies to enhance stakeholders satisfaction by gathering and analyzing their feedbacks on cybersecurity services.

Education:

  • Bachelor's degree in IT, Computer Science, cybersecurity or related field.
  • Certificates such as ITIL , PMP.

Experience:

  • (2-7) years of experience in a related field.

Competencies:

  • Strong understanding of cybersecurity principles, frameworks, and technologies.
  • Exceptional analytical and problem-solving skills, with a focus on data-driven decision-making and performance improvement.
  • Ability to communicate technical information clearly to non-technical stakeholders and diverse audiences.
  • Experience with IT Service Management (ITSM) tools like JIRA.
  • Ability to work under pressure and make critical decisions during emergency situations.
  • Strong computer skills, including Microsoft Excel, Power point and Power BI.

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