Guest Relation Supervisor

About us.

At the lowest point on earth, overlooking one of the world's most magical seas and one of the most spectacular natural and spiritual landscapes, at the shore of legendary Dead Sea sits the new Holiday Inn Resort Dead Sea - IHG Hotels & Resorts

Here you can relax and rejuvenate with the year-round sunshine, low humidity, ozone rich air and of course the healing mineral loaded waters of the Dead Sea itself.

The hotel is just 70 km from Amman Queen Alia International Airport and 55km from the capital Amman. Guest staying at the Holiday Inn Resort Dead Sea will enjoy a fresh new family hotel with spacious rooms complete with a wide variety of leisure activities with free mini bar and free internet access.

Job Scope

As a Guest Relations Supervisor, you will be the face and heart of our guest experience. Reporting directly to the Front Office Manager (or their delegate), you will lead all guest relations activities — ensuring every interaction reflects IHG's service culture and exceeds expectations. From personalized welcomes and smooth check-ins to handling special requests and feedback, you will create memorable moments that leave lasting impressions.

Your Responsibilities Will Include:

• Serve as the primary point of contact for all guests, ensuring a warm welcome and seamless arrival and departure experience.
• Personally manage VIP guests, loyalty members, and special requests, exceeding expectations at every opportunity.
• Maintain in-depth knowledge of hotel facilities, services, and promotions, proactively enhancing the guest experience.
• Respond promptly and professionally to guest feedback, complaints, and inquiries, taking ownership of resolution and follow-up.
• Support daily front office operations, including check-in/out, room changes, and reservation handling in line with IHG standards.
• Provide accurate information about hotel services, local attractions, and transportation options.
• Handle financial transactions accurately, including cashier float, currency exchange, and safety deposit services.
• Promote and support IHG One Rewards and other brand initiatives to enhance guest engagement.
• Maintain a professional presence at the front desk and lobby, setting the standard for service culture and presentation.
• Take full ownership of the guest journey, ensuring every guest departs with a positive and memorable impression.

What we need from you

• Minimum 2–3 years of front office or guest relations experience in a 4 or 5-star hotel environment.
• Strong interpersonal and communication skills with a passion for delivering exceptional service.
• Ability to anticipate guest needs and handle complex service situations with professionalism and empathy.
• Proficiency in hotel property management systems (Opera or similar) and basic financial transaction handling.
• Fluency in English is required; additional languages are a strong advantage.
• Demonstrates a polished and professional image that reflects the brand's standards and enhances the guest experience.
• A proactive, positive, and solution-oriented attitude with the ability to work independently and as part of a team.

What you can expect from us:

We give our people everything they need to thrive — from a competitive salary that rewards your hard work, to a wide range of benefits designed to support your wellbeing and growth. Expect a full uniform, exceptional colleague room discounts, and industry-leading training and development programs.

Our mission is to welcome everyone and build inclusive teams where we celebrate differences and encourage colleagues to bring their authentic selves to work. IHG provides equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

At IHG, we give every team member the Room to Belong, Grow, and Make a Difference — in a culture built on trust, collaboration, and respect. We also know that to work well, we must feel well — which is why our myWellbeing Framework supports your health, lifestyle, and workplace wellbeing.

Join us and become part of a global family that's passionate about delivering True Hospitality — for everyone, every time.