Hotel Manager

13 hours ago

Jordan IHG Full time 15,000 - 30,000 per year
Description

Your day to day

Guest Experience


•Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitors' local community members 
•Make sure the hotel delivers the highest level of guest satisfaction through memorable guest experiences, personalized services and amenities 
•Drive operations, through training, SOP and processes and be an ambassador of the brand ensuring compliance and improvement in guest satisfaction goals

People


•Direct Operations Team everyday activities, plan and assign work ensuring you always have the right staffing numbers   
•Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance 
•Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently 
•Recommend or initiate any HR related actions where needed  
•Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management 

 Responsible Business


•Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel's or owner's policies and procedures and regulatory requirements.  Maintain relations with outside contacts 
•Act as public relations representative to raise awareness of hotel and brand in local community 
•Drive team member involvement in community organizations, activities and businesses  
•Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint 
•Perform other duties as assigned. May also serve as manager on duty   

Financial


•Assist the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability 
•Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty    What we need from you  
•Bachelor's degree / higher education qualification / equivalent to Hotel Administration, Business Administration 
•Minimum 4 years' hotel management experience in a Luxury and Lifestyle 5 stars, high-level operations role.
•Current IHG experience is a plus 
• F&B Operations Background is a must     How do I deliver this?  

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests  ·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay ·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs ·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.


  • Hotel Manager – Crowne Plaza Resort Petra

    13 hours ago

    Jordan IHG Full time 40,000 - 80,000 per year

    DescriptionHotel Manager – Crowne Plaza Resort PetraLocation: Petra, JordanBrand: Crowne Plaza Hotels & Resorts (IHG Hotels & Resorts)Be part of the journey as we reopen one of Jordan's most iconic destinations, Join a passionate team committed to creating unforgettable experiences in the heart of Petra.About the RoleWe are seeking an experienced and...

  • Assistant Credit Manager

    13 hours ago

    Jordan IHG Full time $20,000 - $30,000 per year

    Description Assistant Credit ManagerLocation: Amman, JordanBrand: IHG – Crowne Plaza Hotels & ResortsWe are looking for a skilled and analytical Assistant Credit Manager to join our finance team at the Amman Office. You will assist in managing the hotel's credit policies, monitoring outstanding balances, and ensuring compliance with company financial...

  • Training and Quality Manager

    13 hours ago

    Jordan IHG Full time 30,000 - 60,000 per year

    DescriptionLocation: Petra, JordanBrand: Crowne Plaza Hotels & Resorts (IHG Hotels & Resorts)Be part of the journey as we reopen one of Jordan's most iconic destinations. Join a passionate team committed to creating unforgettable experiences in the heart of Petra.About the RoleWe are seeking a passionate, organized, and performance-driven Learning &...

  • Night Manager- Crowne Plaza Petra

    13 hours ago

    Jordan IHG Full time 15,000 - 30,000 per year

    Description Night ManagerLocation: Petra, JordanBrand: IHG – Crowne Plaza Hotels & ResortsOpening: 2026Crowne Plaza Resort Petra is looking for a responsible and experienced Night Manager to oversee all overnight operations of the hotel. You will ensure smooth functioning of all departments, handle guest concerns, maintain safety and security, and...

  • SPA & Recreation Manager

    13 hours ago

    Jordan IHG Full time 15,000 - 30,000 per year

    DescriptionAt InterContinental Hotels & Resorts, we believe international travel should always be alluring. As one of the world's leading hotel brands under IHG, we are passionate about delivering True Hospitality for Good — offering luxurious experiences with thoughtful service, elegant design, and enriching wellness.We are currently seeking a SPA and...

  • Sr./Sales Manager

    13 hours ago

    Jordan IHG Full time 20,000 - 25,000 per year

    DescriptionDuties & ResponsibilitiesOur PeopleAchieve personal and team goals as assigned.perform other duties as assigned.may serve as "manager on duty" as required. Financial ReturnsEstablish client base of individuals, organizations, associations, social, and corporate businesses through direct outside and inside selling to secure business for the hotel...

  • Assistant Laundry Manager

    13 hours ago

    Jordan IHG Full time $40,000 - $60,000 per year

    Description Assistant Laundry ManagerLocation: Petra, Jordan Brand: IHG – Crowne Plaza Hotels & Resorts Opening: 2026Help us bring the spirit of hospitality to life as we reopen this legendary resort.We are seeking a proactive and experienced Assistant Laundry Manager to join the pre-opening team of Crowne Plaza Resort Petra. In this role, you will...

  • Restaurant Manager- Crowne Plaza Petra

    13 hours ago

    Jordan IHG Full time 20,000 - 40,000 per year

    Description Restaurant ManagerLocation: Petra, Jordan Brand: IHG – Crowne Plaza Hotels & Resorts Opening: 2026Help us bring the spirit of hospitality to life as we reopen this legendary resort.We are seeking an experienced and passionate Restaurant Manager to join the pre-opening team of Crowne Plaza Resort Petra. You will oversee the daily restaurant...

  • Materials Manager/ Crowne Plaza Resort Petra

    13 hours ago

    Jordan IHG Full time $40,000 - $60,000 per year

    Description Location: Petra, Jordan Brand: IHG – Crowne Plaza Hotels & Resorts Opening: 2026Be part of history as we reopen Crowne Plaza Resort Petra – where timeless heritage meets modern hospitality.We are seeking a Materials Manager who will play a key role in relaunching one of Jordan's most iconic destinations. In this exciting pre-opening role,...

  • Banquet Sales Manager

    13 hours ago

    Jordan IHG Full time $40,000 - $80,000 per year

    DescriptionAt Crowne Plaza Amman, we believe that every meeting, event, and celebration should be an experience to remember. We are seeking a dynamic and results-driven Banquet Sales Manager to lead our events operations, ensuring exceptional service, flawless execution, and maximum guest satisfaction in line with IHG's standards of excellence.Your...